Oracle Engagement Cloud Reviews in April 2025: User Ratings, Pros & Cons

MIGRATED TO Oracle CX Sales

A great tool for our outside and inside sales folks

What do you like best? Oracle Sales Cloud enhances the communication between our inside and outside sales forces. It enables them to effectively share and discuss leads and sales activities on the go. What do you dislike? Getting support as quickly as we need it can be challenging. Recommendations to others considering the product The 'Around Me' feature is great at alerting you to new sales opportunities in the local area. What business problems are you solving with the product? ...

Powerful tool for organizing customer information

What do you like best? Storehouse for all types of customer information What do you dislike? Difficult to obtain activity by salesperson What business problems are you solving with the product? What benefits have you realized? Able to purge customers that do not use our products and focus on customers with greater value.

Have experience using it.

What do you like best? Oracle Social Network is a great way to have internal communication. The Facebook for businesses. What do you dislike? Integrations with other products, or new acquisitions are not ideal. What business problems are you solving with the product? What benefits have you realized? Oracle Social Network has created less email traffic. Integrates well with Outlook.

Terrible. It's clunky and has quirky glitches that require you to log out and log back in to fix.

What do you like best? The only thing I like about oracle is that they bought out Eloqua and I really enjoy Eloqua. What do you dislike? Oracle support is terrible and frequently misses scheduled meetings. I have a ongoing list of missed meetings and other mistakes they have made when opening a Service Request. Recommendations to others considering the product Don't buy, go with Sales Force. What business problems are you solving with the product? What benefits have you ...

Succeeding with Oracle Sales Cloud

What do you like best? We needed a solution that would enable the business to grow at the rate we required, mainly around the sales cycle. Our business involves quoting and estimating effort, with regular change to scope and ultimately cost, sometimes on a daily basis throughout the sales cycle. Previously, our process was resource and time intensive for our technical team. We’ve now used the application composers and groovy scripting within the tool’s capability to deliver an inbuilt ...

Made a huge difference to our sales efforts

What do you like best? Simple and clean user interface - I can create and update my data really quickly. The mobile app (I use on android but the ios version seems good as well. My favourite feature is probably the real-time analytics and the dashboard tiles that provide instant insight into my pipeline. What do you dislike? I've asked our developers to be able to configure some views to include embedded dashboards within the page containing the data (at present I need to click ...

As an Implementor and Administrator I only have Postive things to say about Oracle Sales Cloud

What do you like best? Oracle Sales Cloud is easy to implement, offers a variety of platforms (Main UI, Simplified UI and Mobile interface to allow users to choose the platform they like best, and is very simple for new users to quickly learn to use. Critical metrics are presented intuitively allowing users to analyze customer needs by territory, industry or location, recognize patterns, and nurture up-sell and cross-sell collaboration opportunities. What do you dislike? The data ...

Great CRM

What do you like best? Very good look and feel, nice navigation. Very good Depth in Sales and Marketing functionality.. integration with Oracle social Network is awesome. On Mobile and Tab sales crm is also great. What do you dislike? it would need time to evolve as a mature CRM, waiting for more Releases. Recommendations to others considering the product Awesome features. Highly recommended.

Oracle Fusion Application: ITS AWESOME !

What do you like best? Its Features and working methods. It is a useful as it is using the latest technology advances and incorporating the best practices gathered from Oracle's thousands of customers. They are 100 % open-standards-based business applications that set a new standard for the way we innovate, work and adopt technology. What do you dislike? Oracle Fusion is a single-tenant database architecture that uses virtualization to share compute resources. This approach is ...

Too many holes in product, not ready for Prime Time

What do you like best? Integration with other Fusion components such as Workforce Management, robust BI module. What do you dislike? Where to start.... 1 Many of the out of the box features and components are shown as if they are available when in reality they are just placeholders for future releases. For example, Territory Managemenr and Quota, Product Management components to maintain product catalog and order history are present in R4 and R5 releases but barely have functional ...