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Oracle Engagement Cloud - CRM Software

Oracle Engagement Cloud Reviews in April 2025: User Ratings, Pros & Cons

MIGRATED TO Oracle CX Sales

Transforming customer relationships for maximum impact.

3.7

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Starts from $65/User/Month

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This Product has been Migrated to Oracle CX Sales

Oracle Engagement Cloud Reviews & Ratings

3.7

Very Good

Based on 93 ratings & 90 reviews

Rating Distribution

Excellent

(30)

Very Good

(38)

Good

(14)

Poor

(3)

Terible

(5)

Expert's Review

Oracle Sales Cloud has garnered significant praise for its robust capabilities, making it an ideal choice for organizations seeking to streamline sales processes and enhance operational efficiency. Users note its strong adaptability to businesses of various sizes, from SMBs to enterprises. The tool's integration with other Oracle applications and its scalable ...Read more

Oracle Engagement Cloud pros and cons

  • Provides a comprehensive 360-degree view of sales processes, improving efficiency and organizational insights.

  • Highly customizable with powerful features like app composers and scripting to meet unique business needs.

  • Intuitive, user-friendly interface suitable for both new and experienced users, with easy mobile navigation.

  • Includes advanced analytics, reporting tools, and automation to enhance decision-making and productivity.

  • Can be overwhelming for new administrators due to its complexity, requiring significant learning or third-party support.

  • Performance issues, including slow load times and frequent bugs, hinder user adoption and productivity.

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Showing 11-20 out of 90

UI

User in Transportation/Trucking/Railroad

08/15/19

4 out of 5

Overall easy to use

What do you like best? It is easy to use for a new employee, but can still be helpful for senior sales executives. Generally intuitive, and the defaults can be customized by the employer. What do you dislike? It isn't as easy as I would like to search for a previous cold call, because they aren't given account status. Once a customer has an account, you can go back and retrieve sales notes for previous visits much more easily. What problems are you solving with the product? What ...

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05/16/19

4.5 out of 5

Great for Employee Use

What do you like best? Oracle is a great way to track employee activity, time off balances, and sales. It is a great resource for communication and reference. What do you dislike? Oracle would be greatly improved if it was easier to transfer data across systems and formats. What problems are you solving with the product? What benefits have you realized? Oracle has been a great help in improving tracking abilities and served as a reference for performance.

UI

User in Consumer Goods

05/16/19

4.5 out of 5

Great for Employee Use

What do you like best? Oracle is a great way to track employee activity, time off balances, and sales. It is a great resource for communication and reference. What do you dislike? Oracle would be greatly improved if it was easier to transfer data across systems and formats. What problems are you solving with the product? What benefits have you realized? Oracle has been a great help in improving tracking abilities and served as a reference for performance.

05/03/19

4.5 out of 5

It is an excellent tool to take control of your product and sales results.

What do you like best? I like your customization because it has many designs in which one can work and then choose to your liking. What do you dislike? I think it could improve the form of its interface that is a simple way to work and improving its capabilities to allow greater distinction in the personalization of some fields. Recommendations to others considering the product: We are quite satisfied with the result we have obtained from this tool since it provides us with a ...

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04/07/19

4 out of 5

Oracle Sales Cloud

What do you like best? Very mature and stong prcesses in the product. What do you dislike? There is nothing as such which I dont like in this product. Recommendations to others considering the product: Very strong and user friendly product What problems are you solving with the product? What benefits have you realized? Sales automation

03/21/19

5 out of 5

Organizes our customers

What do you like best? This tool is great for organizing our customer information and connecting sales to the Oracle ERP system. We look forward to capture greater time savings on our basic business processes. What do you dislike? We haven't found anything troublesome, continuing to learn more all the time. What problems are you solving with the product? What benefits have you realized? Tracking customer info

03/21/19

4.5 out of 5

Sr. Director of Enterprise Applications

What do you like best? Like the ease of use and the built in integrations with CPQ What do you dislike? We did have to build integrations to JDE ERP E1, wish there was some out of the box functionality What problems are you solving with the product? What benefits have you realized? Customer Creation, Conversion of Prospect to Customer

03/21/19

4.5 out of 5

Sales Automation using EC

What do you like best? Territory Management, Outlook integration, Reporting, Mobile What do you dislike? Import Capability, Automation, Customomiation, What problems are you solving with the product? What benefits have you realized? Lead conversion, Opportunity Management, Reporting, Workflow automation

03/21/19

3.5 out of 5

Engagement Cloud

What do you like best? We like the process that is required and implimented as a result of using OSC. We work with MH and also use the funnel sales cloud that has helped our sales team focus on the right customers. Looking forward to digital assistance roll out and looking to be more mobile. What do you dislike? The functionality is clunky for our sales team at times. We often need to trouble shoot with them and Oracle regarding notes disappearing. Looking to use the mobile ...

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03/21/19

3 out of 5

Going in the right direction with definite room for improvement.

What do you like best? I like the ease of being able to create important, and pertinent, information in the system. Contact and Account Creation, working with Activities and Opportunities is a seamless process that doesn't take long and work effectively to assist the Sales Force with their efforts. What do you dislike? The greatest challenge we face lies in two arenas. First, the ability for the system to detect duplicate accounts/contacts is both cumbersome and frustrating. So much ...

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