Oracle Engagement Cloud Reviews in February 2025: User Ratings, Pros & Cons

MIGRATED TO Oracle CX Sales

Super Powerful; Super Complex

What do you like best? I see how CX Sales can empower any organization to further their sales strategies, gain key insights into their markets and sales performance, as well as utilize it to build a 360 degree workflow around the sales functions and campaigns. With only utilizing maybe 25% of the function, we have seen significant gains in operational efficiency, sales performance, and next-level analytics that continue to drive efficiency and performance. What do you dislike? ...

Great tooling for salesperson and service teams

What do you like best? Powerful simple tool to work with sales persons and sales teams, and service persons and orgs. Sophisticated platform that can present and crunch data usefully from the whole company and organisation, plus external/non-owned data. Easy intuitive use of the tool (browser and mobile app), does not need special training to use any of it. Lastly, lower cost than most, I guess it's lowest cost for its category. What's not to like in this product? Top quality, low cost, ...

Great product

What do you like best? Very easy to navigate thru the system with just 1-2 clicks What do you dislike? I would like to see some better AR reports. They are not very user friendly Recommendations to others considering the product: It’s a good product. I was not part of the implementation process but would like to see some improvements What problems are you solving with the product? What benefits have you realized? Trying to solve the way to make more friendly AR reports

A lot of good things with Oracle Cloud.

PROS & CONS What are the best aspects of this product? It's simple to implement. It provides varying platform that gives users the option to settle for a platform they find suitable. For new users, it's easy to get around. Critical metrics are showcased in a presentable manner. It gives the user ability to review customer requirements in the form of location and industry, seeking patterns, and nurturing cross-sell and up-sell opportunities. What aspects are problematic or could work ...

A simple replacement for outdated hand written systems

What do you like best? Oracle, when used correctly can substantially assist with record keeping on many different types of equipment you use in industry. It's helped improve in my field in regards to maintaining maintence records and cost assist in new and old items worked on. It also helps when needing to see exactly who has opened or closed a project that was worked on by many different individuals. What do you dislike? Will not always save entered information Recommendations ...

I couldn't ask for more, thanks to Oracle Sales Cloud.

PROS & CONS What are the best aspects of this product? I like how simple it is in managing data. The UI is user-friendly. It lets me see what I've uploaded immediately. The mobile app is really nice. The best functionality it's able to let me view information of my clients and after reviewing them, I'm able to make the right decisions. What aspects are problematic or could work better? I don't have much to complain about. Bug fixes could use some improvement to prevent the app from ...

Oracle Sales Cloud is helping me in the path to success.

PROS & CONS What are the best aspects of this product? We were in need of a solution in enabling the business to grow at our required rate, primarily around the sales cycle. Our business is involved in estimating and quoting. It also entails making regular changes to scope and cost daily all throughout the sales cycle. Back then, our process took up a lot of resource and time for our tech team. We're now utilizing app composers and scripting within the tool's ability in delivering a ...

Development Lead

What do you like best? Easy to setup, Feature rich, Good support from Oracle What do you dislike? Performance is not good, REST apis are not rich, Recommendations to others considering the product: We can do a lot of customizations. What problems are you solving with the product? What benefits have you realized? Slowlessness, performance

Oracle Sales Cloud overall helpful for sales teams

What do you like best? Able to manage pipeline, create opportunities, and account plan with an overarching sales tool for all types of sales teams. What do you dislike? Site often faces bugs or errors. Constantly find myself refreshing to gather accurate data. Recommendations to others considering the product: It is an overall good sales tool than is constantly getting improved and updated What problems are you solving with the product? What benefits have you realized? ...

PERFECT bundle for your sales (and serviece)

What do you like best? The personalisation (spesific in ersonalized Springboard) What do you dislike? Sometime the UI looks a bit old looking and not intuitive. What problems are you solving with the product? What benefits have you realized? A complete vieuw of the sales ellements