Opsgenie Reviews in April 2025: User Ratings, Pros & Cons

Ops Genie Works Well

What do you like best? It does one thing, sending alerts to the right person, very well. The app also is simple to use in high-stress situations. The notification behavior when receiving an alert has enough flexibility that I know I will not miss alerts. What do you dislike? I wish that I could make the phone alert ring a longer tone, or alert repeatedly until I acknowledge it. That's a minor gripe though. Recommendations to others considering the product: Compared to some ...

All-in-One monitoring system

What do you like best? I like the alert escalation process where in you can set thresholds before the alert will be escalated to user higher than you. I also like the on-call calendar feature where in you can easily see who is currently on-call. What do you dislike? Please add heatmap feature soon that way newbies can easily track where the outage is. That would be easier rather than reading the address itself Recommendations to others considering the product: na What ...

The tool looks and works fine. Could be better.

What do you like best? The ease with which it can be worked out of the mobile app and Slack and other applications. What do you dislike? I do not like the fact that when I have entered a bunch of words for a particular alert, go to another alert for reference and come back, the information I had entered is gone. What problems are you solving with the product? What benefits have you realized? Ease of escalation and paging.

Opsgenie usage

What do you like best? It's very efficient in alerting our infra failures and provides great deal in maintaining redeundancy What do you dislike? There is nothing specific to dialike but the look of the tool can be more creative Recommendations to others considering the product: Highly recoemmended What problems are you solving with the product? What benefits have you realized? Solving comples windows server alerts and fine tuning them,

All you need for on-call

What do you like best? Intuitive interface and wide list of integrations and simple API, make this a joy to use. Configuring on call schedules and routing is a breeze, coupled with the simple yet very effective mobile app. You can also go beyond the basic functionality and set up complex rules to make alerting useful and not a noisy mess of false alarms. Price point is competitive and it’s certainly value for money. What do you dislike? There is really nothing to dislike; more ...

On-Call Heroic Tool

What do you like best? The promptness with which it picks alerts and helps pick incidents which could be a potential threat with great ease. It is a multi utility on call tool with minimum complexity at use which makes the tool the best at what it is supposed to do. What do you dislike? None encountered as if now. I dislike nothing in specific with regard to the prodct Recommendations to others considering the product: Highly recommended What problems are you solving with the ...

Monitoring made easy

What do you like best? Ease of use and lots of flexibility allow us to do anything we can imagine. Lots of integrations and support for webhook notifications are some of my favorite features. What do you dislike? Nothing really... I like everything about the product. I dislike having to perform detailed planning in order to implement solutions. Recommendations to others considering the product: Use lots of integrations and consider your escalation groups carefully to make ...

Excellent replacement for several other services

What do you like best? We eliminated several other services (PagerDuty, Alert Central, and some homebrew monitoring services) by integrating everything within OpsGenie. One of my favorite things about OpsGenie is how many integrations are available out-of-the-box, without requiring a bunch of research in order to perform integration. We also like the fact that it does phone integration, which we use for contacting on-call staff after hours, by forwarding a call queue to the special ...

OnCall made less painful

What do you like best? The rules engine has been a huge benefit to us. It allows us to correlate data and alarm people on once specific criteria are met. What do you dislike? Pricing for some of the advanced features is charged per head - that doesnt always made sense. What problems are you solving with the product? What benefits have you realized? We had people being woken up several nights per week - sometimes several times per night for issues that were not real as we didnt ...

works well; confusing escalation flow

What do you like best? scheduling; UI; features; android app XXXXXXXXX What do you dislike? Escalation flow is VERY confusing, and doesn't behave as expected. It is hard to describe in detail here. What problems are you solving with the product? What benefits have you realized? paging for 24/7 ops for customer facing web service and ios/android app