Opsgenie Reviews in April 2025: User Ratings, Pros & Cons

Well rounded product

What do you like best? Like the seamless nature of the tool between web and mobile UI. Very configurable for routing, scheduling, rules etc Love the integrations with other platforms too - we use a lot of them. What do you dislike? Nothing specific to report here aside from perhaps the fact that it is a bit of a learning curve to tune some of the queries to get exactly what we need on the Alerts screen. Recommendations to others considering the product: Ensure that the current ...

The best monitoring system

What do you like best? I like the mobile app the most, the interface is simple and so easy to navigate. The alert notification escalation as well and on-call calendar feature What do you dislike? Well OpsGenie don't have a PC-based app, its annoying that we have to open browsers to access it and we all know browser nowadays consumes so much memory which slows down our PC. Recommendations to others considering the product: Best monitoring software, cheap compared to others :) ...

Very good

What do you like best? The speed it alerts you at and the response it gets to me at What do you dislike? There is not alot i do dislike regarding ops genie What problems are you solving with the product? What benefits have you realized? Network related issues

Very easy to use

What do you like best? I like that you can trigger alerts straight from Slack, in a fairly straightforward manner. What do you dislike? The interface is not perfect, especially the on call schedule. It can be hard to make adjustments to it. Recommendations to others considering the product: Make sure that you set up a plan that will show everyone how to add the service and have it bypass Do Not Disturb on their phone. What problems are you solving with the product? What benefits ...

The best monitoring system for me!

What do you like best? What I like about OpsGenie is their alert escalation notification process. With that you can set up notification to be escalated on each tier depending on your needs. I also like their mobile app! It's so simple and user friendly! What do you dislike? Sometimes the in-app notification does not work, please work on this one. Sometimes I miss some alerts as the app don't notify me Recommendations to others considering the product: Yes price is way cheaper ...

Brilliant Application

What do you like best? Multiple escalation paths, allows good tractability of faults What do you dislike? no quick way to swap on call weeks which would be a benefit. Recommendations to others considering the product: Highly recommended What problems are you solving with the product? What benefits have you realized? monitoring core network or any issues which arise

Changed the way we do Ops

What do you like best? The simplicity of setting up integrations and the analytical reports. The support desk is great as well, always get back to me very fast and resolve issues. What do you dislike? Some issues with the apps, users are unable to allow OpsGenie to override do not disturb but i think this is more of an OS security issue. This seems to vary between Android versions and apple Recommendations to others considering the product: Try out the free trial and make use of ...

Ops Genie is trustable

What do you like best? I It's a service you can count on, always on time gives you the possibility to be able to relegate notifications to third parties. Furthermore, the interface is very user-friendly What do you dislike? sometimes despite the acknowledgement of the notifications, I still receive the call and if I do not answer, the calls continue What problems are you solving with the product? What benefits have you realized? we use the service for reminders of our ...

Great experience

What do you like best? We are using Zabbix monitoring platform and OpsGenie offers Zabbix integration which works perfect for us. What do you dislike? It took couple of days to get find things after OpsGenie website upgrade. :-) Recommendations to others considering the product: It is the best option in the market. What problems are you solving with the product? What benefits have you realized? We are monitoring our core network and OpsGenie helps us to meet SLA's with ...

OpsGenie - Simple and Good

What do you like best? Simple user interference with no management required. What do you dislike? Temp turn off notifications when not working or oncall What problems are you solving with the product? What benefits have you realized? Network outages