Opsgenie Reviews in April 2025: User Ratings, Pros & Cons

Good Support

What do you like best? I like having contacts that are responsive and a live chat for when I need immediate help. What do you dislike? I’d like to be able to save logs for alerts so we can see how many people were engaged more easily. What problems are you solving with the product? What benefits have you realized? Alerting multiple teams, and groups when an issue arises. Benefits have been consolidating our engagement to one app.

Currently Still Testing OpsGenie

What do you like best? I like the idea of OpsGenie and what its supposed to be able to do based on the YouTube video. However setting it up and getting it working in our corporate environment has proved to be quite the challenge. The UI is solid and I can tell they are constantly refining it to make it more intuitive. What do you dislike? Its been very hard to perform testing with this application because it almost needs to be fully set up and integrated to get an accurate picture. ...

Positive and reliable

What do you like best? I like that its customizable and its dependable. What do you dislike? Some customizations I'd like are: Having certain alerts close automatically without waiting for someone to acknowledge it. iPhone does not allow alerts to come thru (this could be more of an iPhone issue). What problems are you solving with the product? What benefits have you realized? It helps keep our production platform running and helps our job as a Devops person to see where a ...

Great tool to manage incident alerts

What do you like best? It's really easy to configure your team and the schedules. Each team member can also easily configure the app no matter what phone or OS he/she has. Alerts appear right on time! What do you dislike? So far, so good. I don't have anything to add regarding dislikes What problems are you solving with the product? What benefits have you realized? We notice when one of our apps is facing a problem, in a very early phase so we can take actions and fix the problem ASAP

Integrations Galore

What do you like best? Opsgenie is very intuitive. Easy for beginners to onboard yet offers plenty of complex configurations for fine tuning virtually anything. What do you dislike? I share an account with several other teams, so the shared integrations can get become convoluted if you don't know what you're looking at. Recommendations to others considering the product: When it comes to monitoring/alerting, whatever you want to achieve for your systems with Opsgenie is only ...

Great and notifies when needed

What do you like best? Easy app to use. Good for our business. What do you dislike? None. Nothing........................... What problems are you solving with the product? What benefits have you realized? Notifications

Great product

What do you like best? Gives us control over where our alerts go, and when. We can modify alerts based on environment, service, severity, etc. It has been a game changer for monitoring and we will continue to use it going forward. What do you dislike? It was easy for me to learn, but my colleagues have struggled picking it up. We do not have any formal support from OpsGenie (to my knowledge) and the biggest struggle has just been getting teams to adopt OpsGenie in the first place. ...

Great tool for keeping personnel alerted

What do you like best? Very efficient tool for keeping people alerted about possible incidents What do you dislike? I would not criticize it much at the moment What problems are you solving with the product? What benefits have you realized? Especially helpful to assist you when you are doing on-call rotation

Very good experience and very useful

What do you like best? The simplicity of setting an on call rotation as well as all the opportunities to override it. Notification settings are comprehensive. What do you dislike? The mobile app misses some features that desktop has like setup notifications. Recommendations to others considering the product: It's a no brainer. It's easy to setup the alerts and there are plenty of integrations. What problems are you solving with the product? What benefits have you ...

Great for on call situation

What do you like best? Love the ability to have backup when we are put into a situation that we are unable to answer a call. The alerts are great and easy to customize What do you dislike? It would be nice to have a round robin call system and better way to build queries in the search area What problems are you solving with the product? What benefits have you realized? Monitoring alerts for systems for servers and storage. Also checks through the databases.