Opsgenie Reviews in March 2025: User Ratings, Pros & Cons

Opsgenie reivew

What do you like best? User-friendly tool. easy to understand. mass notification, alert assign What do you dislike? Need to Improve GUI. also very slow so need to Improve Recommendations to others considering the product: This tool is very User-friendly, Eazy to understand and easy to use. What problems are you solving with the product? What benefits have you realized? The mass Notification feature is good.

Enables cross-team alerting and democratizes coverage

What do you like best? Our rota members are able to set overrides for swapping on-call shifts between themselves and onboarding new members as parallel shadow rotas is trivial. This allows us to continue promoting autonomy, enables self-management of time, unblocks our people from doing their jobs as best they see fit all while reducing administrative overhead. What do you dislike? Can't seem to link to saved searches in alerts or set the default lookback period for searches ...

Best Customer Support

What do you like best? I like Opsgenie UI and how quick customer support is in answering queries. What do you dislike? I do not have any dislikes concerning Opsgenie What problems are you solving with the product? What benefits have you realized? Opsgenie supports our business very effectively.

Advanced Alerting System With User/Analyst Friendly Functionalities.

What do you like best? Easy to use and integrate with other products. What do you dislike? Acknowledgment of alerts through phone calls should be better synchronized as the status updates does not appear to be real time. What problems are you solving with the product? What benefits have you realized? Day to day alerting and response operations with respect to Security Monitoring.

Great alerting platform

What do you like best? One of the things I really like is that there are settings to override my phone's settings so even if I forget the do not disturb mode, I still get my alerts! Also alerts can be easily customized with different sounds for each types of alerts. What do you dislike? Honestly there isn't much I dislike from this app, except maybe the alert forwarding options are buried a little deep in the menu structures under "my profile". Recommendations to others considering ...

Great Alerting Tool

What do you like best? The option for multiple integrations has allowed us to create a full alerting and escalation tool for our business. What do you dislike? Page refreshes on the alerts lists can be a bit cumbersome but generally the system is easy to navigate and maintain. What problems are you solving with the product? What benefits have you realized? This has allowed us to build a comprehensive monitoring and alerting platform fulfilling our need for Out of hours alerting ...

Amazing in OpsGenie

What do you like best? Great integration capability with many systems to cover all monitoring scope as well as escalation What do you dislike? Incident management and problem management have zoom to be improved Recommendations to others considering the product: It is worth to implement OpsGenie for 7*24 IT operations What problems are you solving with the product? What benefits have you realized? Engineer's attention when incident happens.

Opsgenie is a reliable and complete tool for manage monitoring schedules and receiving alerts

What do you like best? Schedule management and integration to the calendar because it's quite easy to visualize who is currently on call without having to go to the app. I also find quite cool the flexibility to customize alerts and more important to let them keep beeping until you acknowledge them, this let me be more reassured that I won't miss an alert if I was in a noisy environment for a while. What do you dislike? So far nothing, before the current version I wound the scheduling ...

Fantastic and efficient.

What do you like best? Its intuitive nature and reliability make it easy to adopt and for people to use with little instruction. What do you dislike? somtimes the apps user interface can be tricky. Recommendations to others considering the product: Give it a try, it is a solid program that does it's job well. What problems are you solving with the product? What benefits have you realized? OOH support for a social media company.

The best thing that can happen to your monitoring

What do you like best? Every member of the team can configure their own notifications. That's important, as nobody want to be notified on the same way. Some have a "do not disturb" mode and only want to receive calls, others only want to be notified by the app, others do not want to install the app on their phone... What do you dislike? The only thing I dislike is a kind of bug. An annoying one: some of our alerts can be closed automatically, or acknowledged by someone else... Those ...