Opsgenie Reviews in March 2025: User Ratings, Pros & Cons

On call tool for our company

What do you like best? Easy to customize alerts and their notifications settings per channel, integrations with Slack. In addition notifications via opsgenie app, sms, calls and emaols What do you dislike? You can get call in the middle of night because of some irrelevant alert if your not configured it correctly What problems are you solving with the product? What benefits have you realized? On call shifts management and alerts definition

Opsgenie is a good application to receive alerts.

What do you like best? When I am not infront of the Laptop and if some urgent ticket comes in, Opsgenie alerts me. What do you dislike? The schedule should be more flexible to program What problems are you solving with the product? What benefits have you realized? I need an alert for any ticket comes in or any warning or error occurs on our platform. Opsgenie does exactly what i need. What else I need.

Very powerfull alarm system

What do you like best? All the integration posibilities and different alarm communications methods What do you dislike? sometimes the phone calls do not accept the actions through phone number keyboard Recommendations to others considering the product: Validate the alarm configuration and check the configured alarms a couple of times per year What problems are you solving with the product? What benefits have you realized? I'm completely aware of my infrastructure state

Great usability

What do you like best? Mobile app is very handy. Also alert rules ar every flexible to set up. What do you dislike? hard to say - not sure what to write here Recommendations to others considering the product: it is very flexible and easy to use/set up alert hub system What problems are you solving with the product? What benefits have you realized? Being notified about issues with hard/software in time and being able to take an action.

Overall a good experience, a better one than before-OpsGenie

What do you like best? The fact that you can integrate a lot of monitoring tools into a single tool. Also the Marid integration can help a lot if properly configured. The integrations with Google Chat, JIRA and so on are nice to have as well. What do you dislike? At this point I don't see any downside to using OpsGenie, but since this relays a lot on the API calls, this could be a difficult to use in an isolated environment (with no internet access). Recommendations to others ...

Opgenie Review

What do you like best? Opsgenie is a great tool. We not only enjoy using it for monitoring but the ease of integration, On-call call out, Alert description features give us end to end solution for our daily workload. We love the way one can work on automating a lot of things right from the moment an alert is created. What do you dislike? A feedback for this can be given by automation as those guys worked on the integration. So far I am happy the product and feel the only opportunity ...

Simply put, it does the job!

What do you like best? Love the scheduling, you can easily maintain team schedules and swap rotations. It keeps track of everything for you. Tells you when your rotation starts and ends, dynamic escalations, very flexible. What do you dislike? While you do get a lot of additional features, many aren't ones we would use and the price jump to go up to the next tier is a bit steep. Recommendations to others considering the product: Simple, powerful, works well! What problems are ...

Opsgenie is a wonderful emergency and alerting communication tool

What do you like best? Usability and configurability and integrations What do you dislike? Removed unlimited text messages for stakeholders What problems are you solving with the product? What benefits have you realized? Get importing alerts to the right people in a timely manner

Does what it should

What do you like best? It works and you don't have to hand over a pager anymore What do you dislike? the Rotaition is always fixed so you cant plan a rotaition without using overrides. Recommendations to others considering the product: Just try it. I does exactly what it should. What problems are you solving with the product? What benefits have you realized? We are alarmed if there is a Problem with our live system.

reliable app!

What do you like best? The best thing is the escalation option, which makes sure your alert will be acknowledged by someone ,if you miss the push notification you cannot miss the call from opsgenie. Also you have a nice alert analytics and reports Has integrations with lots of software, and so it was easy for us to use it with our existing monitoring tool ( icinga ) Escalation policies help you to decide who and how will get notified if an alert it is not acknowledged. What do ...