OpenPhone Reviews in January 2025: User Ratings, Pros & Cons

Excellent Customer CARE!

Just signed with OpenPhone. Had a few queries and Cedric, a Customer Service rep, came back almost immediately and quickly answered them. I had a further query that was also answered very quickly. Excellent customer service and ever much appreciate the help! Looking forward to my further interactions with open phone. 5***** so far !!!

I have found OpenPhone to be very responsive.

I have found OpenPhone to be very responsive to any of my requests for support.

Great experience! prompt service

Great experience. Have been using openphone since 2021. No issues so far. Great and prompt service. The concept has helped our business a lot. Features are always upgrading which is great.

Works great!

Works great!

Best app!

Best app, guys! I love it. You can manage your business in LA while enjoying a beach in Israel. Great connection and signal. Nobody even noticed that you're 1,000th miles away.

I’ve been using OpenPhone since opening…

I’ve been using OpenPhone since opening my business. Its ease of use and simple layout is great for anyone who needs a straightforward business phone solution. I started with just the basic features and as my business grew I started unlocking the power of OpenPhone by upgrading to the premium version. All of my office staff love using OpenPhone because it makes their jobs so much easier. Automated voice transcription is a great feature. OpenPhone integrates with other applications which ...

Support team is absolutely abysmal

Support team is absolutely abysmal. I reached out several times for technical assistance -- received an initial follow-up with questions and then silence. Still struggling with their subpar tech. Avoid getting started if you can.

User Friendly and Capable

The platform is very easy to use, offer us the flexibility we need and we enjoy having phone and sms history all in one place. We've noticed a few more dropped calls than our last service but that might be our internet connection too.

Collaborative customer communications tool

OpenPhone has been a great tool for our Customer Success team to collaboratively support our users navigating our product. The ability to send screen shots and SMS has been helpful for our users and our team loves the Internal Thread function so we can pick up the conversation where the last CSR left off. The team at OP have been very helpful answering our questions when we have them

OpenPhone is great!!

I use OpenPhone for my house cleaning business and they've been very supportive and responsive overall. The app itself is very smooth and easy to use — way better than the alternatives like Nextiva and RingCentral (which I've used). Their reliability has gotten way better to a point that I can't remember the last time there's been downtime. Overall, I recommend OP wholeheartedly. Bang for buck and have the coolest little features that keep you on their platform.