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Onyx CRM - CRM Software

Onyx CRM Reviews in April 2025: User Ratings, Pros & Cons

Streamline your CRM processes for successful customer management.

3.6

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Onyx CRM offers custom pricing plan

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Onyx CRM Reviews & Ratings

3.6

Very Good

Based on 30 ratings & 18 reviews

Rating Distribution

Excellent

(5)

Very Good

(11)

Good

(1)

Poor

(0)

Terible

(1)

Expert's Review generated by AI

Onyx CRM has emerged as a dependable platform for businesses aiming to streamline sales, marketing, and customer service processes. What stands out most about Onyx CRM is its intuitive design and flexibility, offering users a centralized location to manage customer information, track tasks, and gain valuable insights for decision-making. The system’s adaptability ...Read more

Onyx CRM pros and cons

  • User-friendly interface with simple layouts and navigation, making it easy for managing customer and employee information.

  • Centralized system for accessing all client data, offering 360-degree customer insights and efficient task assignment.

  • Highly effective for sales, marketing, and customer service integrations, streamlining operations.

  • Flexible and customizable dashboards, allowing users to sort and analyze data effectively.

  • Dated or unintuitive UI in certain areas requires redesign and improvement.

  • Browser compatibility issues, with some reliance on outdated or buggy browsers.

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Showing 11-18 out of 18

DN

Daniela N

07/21/18

3.5 out of 5

"Cleans up my Mac "

What do you like best about Onyx CRM? I like the fact that it is able to rid my Mac of unwanted components and free up usable space. What do you dislike about Onyx CRM? I dislike that it is a freeware application, which raises more fear that it may or may not be malware. Recommendations to others considering Onyx CRM: Use with caution What problems is Onyx CRM solving and how is that benefiting you? I’m able to allow for more space to complete my business tasks and get fed of the unwanted

AU

Anonymous User

07/18/18

4 out of 5

"This app works great!"

What do you like best about Onyx CRM? Highly recommended for general system/machine maintenance and troubleshooting. System-specific versions means no confusion as to what version to use on your machine. What do you dislike about Onyx CRM? When I opened the app and went to "Maintenance" it could not make Safari Version 11.1 (13605.1.33.1.4) quit before proceeding. On 28 Feb and 12 Mar 18, I had the same similar problem. What problems is Onyx CRM solving and how is that benefiting you? Very ...

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AU

Anonymous User

07/10/18

4.5 out of 5

"Onyx is fine-tooling software that provides you various tools"

What do you like best about Onyx CRM? I like its sleek design, and various tools available to create print materials that wow our clients. What do you dislike about Onyx CRM? Honestly, there isn't anything to not like. What problems is Onyx CRM solving and how is that benefiting you? We use Onyx for internal marketing material. This allows us to create our own material, with our knowledge and skills without needing too many external resources..

AU

Anonymous User

02/09/17

3.5 out of 5

"Onyx review"

What do you like best about Onyx CRM? It allows for much more flexibility and control than other options I have used. What do you dislike about Onyx CRM? There is a bit of a learning curve but it is well worth it What problems is Onyx CRM solving and how is that benefiting you? Makes my bookkeeping much more manageable than previous experience.

AU

Anonymous User

10/24/16

3.5 out of 5

"An easier way to manage our credit union members"

What do you like best about Onyx CRM? I loved the intuitiveness and ease of navigation of using Onyx to manage members information, and actively creating and assigning tasks and follow up requests to myself and to other individuals from other departments within the credit union. What do you dislike about Onyx CRM? I don't like how the interface appears somewhat dated in certain areas. What problems is Onyx CRM solving and how is that benefiting you? The primary challenge is to accurately ...

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AU

Anonymous User

10/18/16

4 out of 5

"Onyx is a critical piece of software for our business that we have used for many years."

What do you like best about Onyx CRM? The software is very capable and in the majority of cases it functions effectively in our production processes. What do you dislike about Onyx CRM? It does struggle at times to handle the large file sizes that we have in our process and we will often experience crashes in the Onyx software Recommendations to others considering Onyx CRM: For a high output production facility the Onyx rip software will be a great tool to allow you to achieve your ...

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AU

Anonymous User

09/22/16

3 out of 5

"Clunky and difficult to use. It get's the job done though."

What do you like best about Onyx CRM? I like how easy it is to search for people in Onyx. It makes it very easy to find someone as soon as I need their contact info. What do you dislike about Onyx CRM? I dislike how difficult it is to pull a business list. The system is not intuitive as it should be. I don't want to have to go through training to use this. Recommendations to others considering Onyx CRM: Shop around. If this is much cheaper than the competition consider it, especially if ...

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AU

Anonymous User

04/27/16

0.5 out of 5

"Used for logging escalations, granting access to products and sampling products"

What do you like best about Onyx CRM? Easy to use feature set for bending to needs. What do you dislike about Onyx CRM? the browser compatibility is limited to outdated browsers. While most work it is often buggy. What problems is Onyx CRM solving and how is that benefiting you? sales and support tracking