OnPay Reviews in February 2025: User Ratings, Pros & Cons

"Their support is awesome!"

What do you like best about OnPay? It is very simple and intuitive to use. and, if you have any questions, support is quick and very helpful. What do you dislike about OnPay? Some detailed integrations to Xero are not easy to do, such as, splitting an employee's pay, taxes, and worker's comp codes to different GL codes. What problems is OnPay solving and how is that benefiting you? They take care of ALL taxes for me. I don't have to worry about them. OnPay will let me no if there are tax issues.

"The software is very easy to use and they are always very responsive to request for assistance."

What do you like best about OnPay? Ease of the software. Customer Support is always good. What do you dislike about OnPay? Cannot think of any at this time. Have not had any major issues. What problems is OnPay solving and how is that benefiting you? They make processing payroll very easy. The other company I had charged such an outrageous price. They are very affordable for a small business.

"My favorite payroll partner!"

What do you like best about OnPay? OnPay is an excellent partner for payroll. The platform is easy to use and the customer service is excellent. In particular, they are so helpful with onboarding new clients, even when transitioning with payroll history from other sources. What do you dislike about OnPay? I haven't had negative experiences with using OnPay. What problems is OnPay solving and how is that benefiting you? Our clients (and my own company) need to pay people in a way that is ...

"OnPay's customer service is a ten!"

What do you like best about OnPay? First off, I love the customer service. Any and all questions I have had were answered quickly and with care. I feel like they actually care if I know what I'm doing. Quickbooks payroll cost more and was less user friendly and the support left you with more questions than answers. The ability to integrate with Quickbooks is really nice. The people at OnPay were able to take all the information from Quickbooks and copy it over. That saved me a ton of time. ...

"FANTASTIC PAYROLL SERVICE!"

What do you like best about OnPay? Couldn't believe how easy the sign on process was. Five months prior we had changed to another service and getting started was a nightmare. When we switched to OnPay they answered every question we had and then they totally handled the conversion. All we were left to do was enter the direct deposit account numbers. Payroll processed seamlessly. What do you dislike about OnPay? No dislikes at this point. Very satisfied. What problems is OnPay solving and ...

"Great Experience with OnPay!!!"

What do you like best about OnPay? We have used OnPay for about 3 months now, and they were extremely helpful during the set-up process. It is very easy to use, and when I have questions, the support staff does a phenomenal job in getting the issue(s) resolved fast and professionally. Great application for a start-up company and more mature organizations! What do you dislike about OnPay? If you do not have the site earmarked, it can be cumbersome to access, but no others were observed. What ...

Customer for life!

I've had such a great experience using OnPay! I signed up about a year ago and everything about the process was smooth and uncomplicated. Any time I had a question, I would call and get right though and a knowledgeable person would walk me through whatever needed to be done. Highly recommend!

"Thank you OnPay!"

What do you like best about OnPay? I am delighted at the care and grace extended by the OnPay team toward our church staff. We are not experts in payroll and are very happy with our customer service experience, knowing that OnPay will do what's needed to make us successful! What do you dislike about OnPay? There is nothing I can think of that would make me criticize OnPay. What problems is OnPay solving and how is that benefiting you? The team repaired problems that they did not create. ...

"Excellent Payroll Software!"

What do you like best about OnPay? i am a very busy person but with Onpay making the payroll is super fast and easy! And if you have questions , customer reps are awesome! It is one of the cheapest software too. What do you dislike about OnPay? nothing dislike me of this software,Pretty good software. What problems is OnPay solving and how is that benefiting you? I am a very busy person and with Onpay I save a lot of time doing the payroll. And save money because i don't need to hire ...

Great company with definite follow…

Great company with definite follow through. If they make a mistake, they fix it.