Onfido Reviews in April 2025: User Ratings, Pros & Cons

How do i rate it 0

How do i rate it 0? It doesn't work and there is no path for when it fails. No way to contact anyone. No way to progress. Don't waste money on this integration and more over don't anger your customers by subjecting them to this utter complete garbage of a solution.

Unstable OS

Boost's verification ID method using Onfido keeps crash and have many problems setting up. need to improve their OS system.

"For checking Identity verification statuses and information"

What do you like best about Onfido? It's a platform where you can review members' Identities. It is easily finding fraudulent documents, such as manipulated images, texts, and fonts. It also has a facial recognition tool. What do you dislike about Onfido? It does not recognize some types of documents, which takes a lot of time to check documents manually. It has an old design interface, which can be difficult for new users. What problems is Onfido solving and how is that benefiting you? It ...

"For checking Identity verification statuses and information"

What do you like best about Onfido? It's a platform where you can review members' Identities. It is easily finding fraudulent documents, such as manipulated images, texts, and fonts. It also has a facial recognition tool. What do you dislike about Onfido? It does not recognize some types of documents, which takes a lot of time to check documents manually. It has an old design interface, which can be difficult for new users. What problems is Onfido solving and how is that benefiting you? It ...

"Brings extra security to our company"

What do you like best about Onfido? It has good UI/UX meaning it's easy and self-explanatory to use and it mainly gets the job done by not allowing fraudsters to pass their verification checks, also they have many great features What do you dislike about Onfido? It still has loopholes which allows fraudsters to pass their verification steps and when you point out to their support, they take ages to get back to you and confirm that they've patched the vulnerability What problems is Onfido ...

"Good experience"

What do you like best about Onfido? The thing that i like the most is that they are always trying to improve their product. What do you dislike about Onfido? I don't like that Onfido always try to sell you new stuff but they don't fix the problems with the current product What problems is Onfido solving and how is that benefiting you? Onfido is trying to solve the issue of the KYC validation fraud, improving their product with NFC verification, its a new solution that will help us a lot

"Good experience"

What do you like best about Onfido? The thing that i like the most is that they are always trying to improve their product. What do you dislike about Onfido? I don't like that Onfido always try to sell you new stuff but they don't fix the problems with the current product What problems is Onfido solving and how is that benefiting you? Onfido is trying to solve the issue of the KYC validation fraud, improving their product with NFC verification, its a new solution that will help us a lot

"Using Onfido as our Identity Verification Provider was super quick to integrate"

What do you like best about Onfido? I think the Studio option gives us a lot of flexibility to customize the flow. Also, I found super helpful the Analytics tab where we can monitor the workflow performance. What do you dislike about Onfido? It was a bit complex to overcome some issues around Studio and its limitations, but the team told us they are developing new features and improving based on customer feedback. Also, we face some issues integrating the library into a monorepo-style app. ...

"Great Service and Flexibility"

What do you like best about Onfido? Our company has been using Onfido's services for nearly two years, and we are happy with the checks' results. There are some issues here and there, but Onfido is more than willing to work with us to solve any problems we have. They have also offered to speak with us and improve the required services. They also comply with my country's regulations, which is a big bonus. What do you dislike about Onfido? Some business requirements that Onfido cannot meet ...

"Strong solution and good cooperation"

What do you like best about Onfido? Strong solution for identification. Taking advantages of both, automation and human intervention when necessary, for one full strong solution. Cooperation with Onfido is great. Continuous improvement of the solution based on new technology and trends. What do you dislike about Onfido? Assynchronous: within a customer journey, you need to wait for feedback from the report results. (not "instant") Use of multiple accounts due to different ...