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Onfido - New SaaS Software

Onfido Reviews in April 2025: User Ratings, Pros & Cons

Identity verification made easy and secure.

2.3

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Onfido Reviews & Ratings

2.3

Based on 155 ratings & 311 reviews

Rating Distribution

Excellent

(68)

Very Good

(33)

Good

(5)

Poor

(3)

Terible

(202)

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Showing 51-60 out of 311

AU

Anonymous User

08/10/23

4 out of 5

"Really solid platform"

What do you like best about Onfido? I like the clean interface and really well-designed steps. I like that it's easy to integrate the SDKs for my developers, and love their high pass rates more than anything else! What do you dislike about Onfido? The downsides are that troubleshooting can be hard, and support can be hard to come by as you need to email the Onfido support line. Upgrading SDKs repeatedly can be a lift as well. What problems is Onfido solving and how is that benefiting ...

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AU

Anonymous User

08/09/23

5 out of 5

"Impressive tool"

What do you like best about Onfido? Their seamless setup, rapid verification process, and accurate results showcased their commitment to offering a robust solution for identity verification. In an age where online security is of paramount importance, such services undoubtedly play a crucial role in safeguarding sensitive information. What do you dislike about Onfido? The service is very good. Maybe expired ID documents can be checked also for the signs of being forged What problems is ...

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AU

Anonymous User

08/04/23

3.5 out of 5

"Onfido provides a great solution for ID authentication."

What do you like best about Onfido? The SDK offers a wide variety of very useful features. What do you dislike about Onfido? The implementation in terms of integration can be tricky What problems is Onfido solving and how is that benefiting you? KYC requirements

RL

Rebekah L

08/03/23

4 out of 5

"We have always had a high pass rate through Onfido, so it's pretty painless!"

What do you like best about Onfido? We receive a regular weekly report, and we don't generally need to contact Onfido unless there is a specific problem. What do you dislike about Onfido? When we have had an issue, it can take sometime to receive a response on an investigation, which can affect our service What problems is Onfido solving and how is that benefiting you? Our very strict German Market, I don't believe as yet that I have seen another company who can handle in the same way as well

RL

Rebekah L

08/03/23

4 out of 5

"We have always had a high pass rate through Onfido, so it's pretty painless!"

What do you like best about Onfido? We receive a regular weekly report, and we don't generally need to contact Onfido unless there is a specific problem. What do you dislike about Onfido? When we have had an issue, it can take sometime to receive a response on an investigation, which can affect our service What problems is Onfido solving and how is that benefiting you? Our very strict German Market, I don't believe as yet that I have seen another company who can handle in the same way as well

C

ctgarvey

08/02/23

1 out of 5

Absolute rubbish

Absolute rubbish - cannot execute due to low memory. This is on a new Android phone. I just wish Revolut would stop using this faulty software.

C

ctgarvey

08/02/23

1 out of 5

Absolute rubbish

Absolute rubbish - cannot execute due to low memory. This is on a new Android phone. I just wish Revolut would stop using this faulty software.

AU

Anonymous User

07/31/23

5 out of 5

"Very good service, excellent assistance, great team support. Overall a very positive collaboration."

What do you like best about Onfido? Straightforward, fast and efficient verification process. Useful results reporting and tracking. What do you dislike about Onfido? Would like to have access to a more details results dashboard. What problems is Onfido solving and how is that benefiting you? Make document verification fast and efficient on such big checks volumes.

TE

Teddy E

07/31/23

4.5 out of 5

"My experience with Onfido has been positive and helps make my job in compliance so much easier"

What do you like best about Onfido? Easy to use and effective in execution. Great customer support. Dedicated support on technical issues. What do you dislike about Onfido? The user experience can be clanky at times, especialy when people are blocked from transacting What problems is Onfido solving and how is that benefiting you? It is helping us ensure we conduct KYC and AML checks in a compliant and consistent manner.

VN

Vladyslav N

07/28/23

5 out of 5

"Good tool. Great account management and appeared to be flexible in commercials."

What do you like best about Onfido? Account management. Quick and user friendly system. Good fraud detection Amazing success manager Patricia Silva What do you dislike about Onfido? More flexibility from system itself is required. What problems is Onfido solving and how is that benefiting you? 1. Automation in terms of ID verification 2. Fraud detection 3. Speed of checks