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Onfido - New SaaS Software

Onfido Reviews in April 2025: User Ratings, Pros & Cons

Identity verification made easy and secure.

2.3

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Onfido Reviews & Ratings

2.3

Based on 155 ratings & 311 reviews

Rating Distribution

Excellent

(68)

Very Good

(33)

Good

(5)

Poor

(3)

Terible

(202)

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Showing 41-50 out of 311

LS

Lance Sakumoto

09/25/23

1 out of 5

terrible software

terrible software. Can't verify anything.

JL

Jae Lee

09/20/23

1 out of 5

Got Denied for verification with no way…

Got Denied for verification with no way to fix it. This software does not work. I dont understand how companies are using this to verify identities.. Horrible COMPANY

JL

Jae Lee

09/20/23

1 out of 5

Got Denied for verification with no way…

Got Denied for verification with no way to fix it. This software does not work. I dont understand how companies are using this to verify identities.. Horrible COMPANY

MY

Mustafa Yardimci

09/19/23

1 out of 5

BS company

What a BS product got permanently rejected from Revolut due to their shi* system making my phone crash 3 times in a row. And shame on you Revolut for working with these losers.

MY

Mustafa Yardimci

09/19/23

1 out of 5

BS company

What a BS product got permanently rejected from Revolut due to their shi* system making my phone crash 3 times in a row. And shame on you Revolut for working with these losers.

AU

Anonymous User

08/13/23

4.5 out of 5

"Onfido is a forward thinking tool that has provided a secure and automated experience"

What do you like best about Onfido? Onfido automates the customer experience to get verified for their identity in as seamless a way as possible, considering the nature of the task. What do you dislike about Onfido? Historically, keeping up with the updates was difficult and added ongoing development overhead to our teams. Largely mitigated with Studio. What problems is Onfido solving and how is that benefiting you? Onfido verifies the identity of a user and minimises fraud risk. This is ...

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A

avviano

08/13/23

1 out of 5

Terrible technology

Took 50 images of my passport with Onfido to get verified in Resolut. Images are perfectly OK, yet images keep geeting rejected. I tried inside, outside, natural light, studio lighting. Nothing works until I realized this technology simply doesn't work and is absolut cr@#. Can't believe why Resolut works with such mediocre fintec companies. Gave up on both Onfido and Resolut after multiple attempts. Worst experience ever.

A

avviano

08/13/23

1 out of 5

Terrible technology

Took 50 images of my passport with Onfido to get verified in Resolut. Images are perfectly OK, yet images keep geeting rejected. I tried inside, outside, natural light, studio lighting. Nothing works until I realized this technology simply doesn't work and is absolut cr@#. Can't believe why Resolut works with such mediocre fintec companies. Gave up on both Onfido and Resolut after multiple attempts. Worst experience ever.

AU

Anonymous User

08/10/23

5 out of 5

"Great product with great team"

What do you like best about Onfido? A diverse range of products satisfying many compliance needs packaged into a friendly user interface. Onfido also has an excellent team of experts that help with any kind of requests. Lastly, the reporting and data analysis provided by Onfido is extremely useful in interpreting the data and making changes to facilitate improvements. What do you dislike about Onfido? There is nothing in particular that I would highlight when it comes to Onfido ...

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AU

Anonymous User

08/10/23

4 out of 5

"Really solid platform"

What do you like best about Onfido? I like the clean interface and really well-designed steps. I like that it's easy to integrate the SDKs for my developers, and love their high pass rates more than anything else! What do you dislike about Onfido? The downsides are that troubleshooting can be hard, and support can be hard to come by as you need to email the Onfido support line. Upgrading SDKs repeatedly can be a lift as well. What problems is Onfido solving and how is that benefiting ...

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