Onfido Reviews in April 2025: User Ratings, Pros & Cons

"I am employee of corporate client. I am user of onfido studio."

What do you like best about Onfido? Product quality Onfido Studio is a very powerful tool Well-prepared integration documentation What do you dislike about Onfido? The onboarding process is quite complex and the time to go live may take longer than originally anticipated. Even though customer support tries to be helpful, the amount of time dedicated to help is limited. What problems is Onfido solving and how is that benefiting you? Onfido helps us to meet the regulatory requirements of the ...

It is really a bad service

It is really a bad service I don't have a problem with any of the other services, but every time I use this site, it gets rejected for no reason

website and app don't work

website app don't work, could not sign up to bank account due to Onfido terrible system. Unable to take picture stating "camera access is denied" yet the Onfido system does not ask for permission - useless system.

Their service is unusable

Their service is unusable and a conversion killer. Please, switch to their alternatives. Their app gets focus of the camera on my Pixel 6 Pro once to loose it later 100% of the time when making the photo. This service is not production ready

Fools on the Loose

Totally stupid process these buffoons use to supposedly verify one's identity. Full of nonsense about not using scanned images and PDF format files, an absurd obsession with use of a mobile 'phone as if that proves anything and utterly incapable of actually evaluating uploaded images. Rubbish masquerading as a service.

Pretty Poor!

I thought that I has successfully provided the identity information required by Onfido, but 2 months later Barclays (who use Onfido) contacted in with a truculent and threatening email to say as I had failed to provide information (unspecified) my account would be further restricted. I was unaware that my account had already been restricted - no warning from Barclays. On phoning and waiting over 20 minutes to speak to a human, I was told that the photo I had uploaded to Onfido was not ...

Utterly appalling software

Utterly appalling software. I am an engineer and expert user but could not get passed their system. For example I tried to get a link on my smart phone, and received the following notification ‘ Something went wrong. This link only works on mobile devices’!!!.

You did a softcheck on clearscore of my…

You did a softcheck on clearscore of my identity and it was used for a scam on me. Both your phone numbers are dead. Are you a bogus scam company?

West One Loans use this dreadful…

West One Loans use this dreadful biometric verification to onboard applicants. Our verification failed with no notification and we did everything correctly. Why on Earth do companies use them? It's a deal killer.

Onfido an Orwellian 21st Nightmare Come True

Update: I just verified my Trust Pilot account exactly with the same steps that Onfido uses. TrustPilot used verriff.me - It worked the first time as it should. This proves that the Onfido app is a broken software. I encourage users and clients who have used Onfido to report them to the following organizations. htts://tips.fbi.gov You state attorney generals office The IRS CID (Criminal Investigation Division) OIG - Office of Inspector General DOJ - Department of Investigation BCI - ...