Onfido Reviews in April 2025: User Ratings, Pros & Cons

"Onfido has been terrific, from the tech to the people."

What do you like best about Onfido? The software is exceptional. To be able to onboard customers virtually is amazing. What do you dislike about Onfido? The only poor experience I had was when our two account managers left and didn't inform us. We had to fumble to find someone to contact about our account on both occasions. What problems is Onfido solving and how is that benefiting you? Onfido is allowing our business to onboard customers at any time of day or night with great ease. It also ...

"Identity Verification Excellence"

What do you like best about Onfido? I highly recommend Onfido. It's a reliable and user-friendly solution for identity verification. What do you dislike about Onfido? Some users find Onfido's verification process time-consuming, and there have been occasional delays in customer support response times What problems is Onfido solving and how is that benefiting you? Onfido is helping us in achiving the Identity Verification for our end users.

"Identity Verification Excellence"

What do you like best about Onfido? I highly recommend Onfido. It's a reliable and user-friendly solution for identity verification. What do you dislike about Onfido? Some users find Onfido's verification process time-consuming, and there have been occasional delays in customer support response times What problems is Onfido solving and how is that benefiting you? Onfido is helping us in achiving the Identity Verification for our end users.

"Best Identity Verification solution on the market"

What do you like best about Onfido? Onfido Studio and all the fraud features available + the fact that it is now compliant with all major European Markets thanks to the Qualified Electronic Signature. What do you dislike about Onfido? It's does not offer penny test for micro payment. What problems is Onfido solving and how is that benefiting you? It makes compliant with the requested regulation and help us at improving fraud detection and data extraction and validation.

"Great service, very professional and helpful"

What do you like best about Onfido? The API speed and the control panel features, in addition to the clear KYC report What do you dislike about Onfido? Sometimes is slow when the documents are too big or too small What problems is Onfido solving and how is that benefiting you? Checking the documents of our customers

"A reliable vendor offering a secure solution."

What do you like best about Onfido? The stability of the solution, continuous and high availability, well-operating and validated model, effective detection of false documents, extremely low false positive rates, and professional support. What do you dislike about Onfido? Onfido should continue to expand and further promote its solution for document verification and usage of the electronic layer and NFC. What problems is Onfido solving and how is that benefiting you? Onfido supports remote ...

"Great service"

What do you like best about Onfido? They work closely with us to ensure we are maximising the benefits we achieve from the platform What do you dislike about Onfido? There isnt anything i dislike about the service What problems is Onfido solving and how is that benefiting you? The software allowes us to onboard new patients without us having to manually go through peoples idenity documentation

"Account status and review"

What do you like best about Onfido? there is no upsides about using onfido, easy to navigate and reveiw accounts What do you dislike about Onfido? that you have to go back to the orginal screen to see the account you are working on What problems is Onfido solving and how is that benefiting you? making sure we can detect any fraud up the front

"I am employee of corporate client. I am user of onfido studio."

What do you like best about Onfido? Product quality Onfido Studio is a very powerful tool Well-prepared integration documentation What do you dislike about Onfido? The onboarding process is quite complex and the time to go live may take longer than originally anticipated. Even though customer support tries to be helpful, the amount of time dedicated to help is limited. What problems is Onfido solving and how is that benefiting you? Onfido helps us to meet the regulatory requirements of the ...

"I am employee of corporate client. I am user of onfido studio."

What do you like best about Onfido? Product quality Onfido Studio is a very powerful tool Well-prepared integration documentation What do you dislike about Onfido? The onboarding process is quite complex and the time to go live may take longer than originally anticipated. Even though customer support tries to be helpful, the amount of time dedicated to help is limited. What problems is Onfido solving and how is that benefiting you? Onfido helps us to meet the regulatory requirements of the ...