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Onfido - New SaaS Software

Onfido Reviews in April 2025: User Ratings, Pros & Cons

Identity verification made easy and secure.

2.3

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Onfido Reviews & Ratings

2.3

Based on 155 ratings & 311 reviews

Rating Distribution

Excellent

(68)

Very Good

(33)

Good

(5)

Poor

(3)

Terible

(202)

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Showing 221-230 out of 311

J

JP

02/22/21

1 out of 5

Dodge

Why are you doing a soft search on my credit score when I have not requested anything from you?

A

ALP

02/22/21

1 out of 5

Deeply flawed system and no responsibility

Deeply flawed system, which large companies are placing far too much faith in. I have power of attorney for my elderly mother and require to be able to instruct her bank (Barclays) on her behalf. Right and proper that Barclay's make me jump through hoops. Very unfortunate that they have chosen Onfido. The first impression is worrying, the web site to enter your details would look dated in the 1990s. And this is probably a big clue as to why their service is so poor. If they cannot be ...

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SB

Stuart Bird

02/16/21

1 out of 5

Had to get my Hyman checked just to…

Had to get my Hyman checked just to qualify! I’m a man?

SB

Stuart Bird

02/16/21

1 out of 5

Had to get my Hyman checked just to…

Had to get my Hyman checked just to qualify! I’m a man?

MJ

Mr John Russell

02/14/21

1 out of 5

Rubbish Company

The link doesn't work.there is no way of contacting them. If this goes on much longer I will lose my mortgage

MJ

Mr John Russell

02/14/21

1 out of 5

Rubbish Company

The link doesn't work.there is no way of contacting them. If this goes on much longer I will lose my mortgage

AN

Atlas Network

02/03/21

1 out of 5

So here's the problem

So here's the problem. I use a dumb phone. The reason i use it is because the battery life is 2 months between charges. Onfido INSISTS on using a smartphone. So I have to go out, buy a smartphone and then get credit for it, just to go through their verification process. This is INCREDIBLY frustrating. I can't even borrow a friends smartphone to do it on, because then my personal details are all tied to my friends phone number instead of mine. Companies should NOT use onfido. You should ...

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AN

Atlas Network

02/03/21

1 out of 5

So here's the problem

So here's the problem. I use a dumb phone. The reason i use it is because the battery life is 2 months between charges. Onfido INSISTS on using a smartphone. So I have to go out, buy a smartphone and then get credit for it, just to go through their verification process. This is INCREDIBLY frustrating. I can't even borrow a friends smartphone to do it on, because then my personal details are all tied to my friends phone number instead of mine. Companies should NOT use onfido. You should ...

Read more

AC

Amy Cook

01/31/21

1 out of 5

0 star

0 star. Link hardly ever works & there is no way of contacting them. Might have lost job because of this.

AC

Amy Cook

01/31/21

1 out of 5

0 star

0 star. Link hardly ever works & there is no way of contacting them. Might have lost job because of this.