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Onfido - New SaaS Software

Onfido Reviews in April 2025: User Ratings, Pros & Cons

Identity verification made easy and secure.

2.3

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Onfido Reviews & Ratings

2.3

Based on 155 ratings & 311 reviews

Rating Distribution

Excellent

(68)

Very Good

(33)

Good

(5)

Poor

(3)

Terible

(202)

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Showing 211-220 out of 311

TB

Thomas Brandt

03/16/21

5 out of 5

Great experience during my Revolut online…

Used Onfido during my Revolut online bank account opening and it went through smoothly. All onboarding process steps have been explained very well. I have used an iPhone 11Pro, so all well on iOS. Was a bit worried due to other comments, but for myself all went very well.

MG

Miss Greenaway

03/07/21

1 out of 5

Unauthorized credit check

Tried contacting this company and get nowhere company as done a unauthorized credit search on me without me applying for anything or my knowledge ,seems they are doing a lot of this my other reviews on here ,this company needs investigating to why they are doing this to people.

MG

Miss Greenaway

03/07/21

1 out of 5

Unauthorized credit check

Tried contacting this company and get nowhere company as done a unauthorized credit search on me without me applying for anything or my knowledge ,seems they are doing a lot of this my other reviews on here ,this company needs investigating to why they are doing this to people.

RT

Ryan Turkel

03/06/21

2 out of 5

Terrible service and layout

Terrible service and layout, impossible to reach someone on the phone, would avoid if I could but for whatever reason public sector and online businesses love to use these.

BN

brian nicholls

03/06/21

1 out of 5

USELESS!!!

The Company I chose for a loan enquiry uses Onfido to 'Verify ID' I have a brand new DORO mobile which does the basics that a mobile needs to do. If I want Internet I use a desktop. If I want a photo I use high spec digital cameras. I choose not to use a smartphone! You can't use an Onfido linked finance Company unless you have a smartphone. You CAN send a photo of your driver's licence or passport, but everytime you try and submit it Onfido rejects on the grounds of 'Detected Flare' Well, ...

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BN

brian nicholls

03/06/21

1 out of 5

USELESS!!!

The Company I chose for a loan enquiry uses Onfido to 'Verify ID' I have a brand new DORO mobile which does the basics that a mobile needs to do. If I want Internet I use a desktop. If I want a photo I use high spec digital cameras. I choose not to use a smartphone! You can't use an Onfido linked finance Company unless you have a smartphone. You CAN send a photo of your driver's licence or passport, but everytime you try and submit it Onfido rejects on the grounds of 'Detected Flare' Well, ...

Read more

MH

Marc Happel

02/23/21

1 out of 5

Werkt voor geen meter

Werkt voor geen meter. Beter een andere aanschaffen bitvavo

MH

Marc Happel

02/23/21

1 out of 5

Werkt voor geen meter

Werkt voor geen meter. Beter een andere aanschaffen bitvavo

A

ALP

02/22/21

1 out of 5

Deeply flawed system and no responsibility

Deeply flawed system, which large companies are placing far too much faith in. I have power of attorney for my elderly mother and require to be able to instruct her bank (Barclays) on her behalf. Right and proper that Barclay's make me jump through hoops. Very unfortunate that they have chosen Onfido. The first impression is worrying, the web site to enter your details would look dated in the 1990s. And this is probably a big clue as to why their service is so poor. If they cannot be ...

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J

JP

02/22/21

1 out of 5

Dodge

Why are you doing a soft search on my credit score when I have not requested anything from you?