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Onfido - New SaaS Software

Onfido Reviews in April 2025: User Ratings, Pros & Cons

Identity verification made easy and secure.

2.3

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Onfido Reviews & Ratings

2.3

Based on 155 ratings & 311 reviews

Rating Distribution

Excellent

(68)

Very Good

(33)

Good

(5)

Poor

(3)

Terible

(202)

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Showing 171-180 out of 311

TW

TCV Wixard

11/02/21

1 out of 5

If I could give them zero stars I would…

If I could give them zero stars I would - terrible experience all round.

PB

peter bartlett

10/29/21

1 out of 5

Terrible company

Terrible company. Asked 9 times fir birth certificate. Every time I completed the task only to be asked again. And there was sod all wrong with the pic.

IC

Ian Cuthbertcuthbert

10/22/21

1 out of 5

A company with little or no moral…

A company with little or no moral compass . Avoid like the plague

C

Concerned

10/19/21

1 out of 5

Disgraceful

Disgraceful, sold your soul to the New World Order!

A

Avita

10/19/21

1 out of 5

No comments.

Date of experience: October 20, 2021

P

Paul

10/16/21

1 out of 5

Trying to unlock pension policy…

Trying to unlock pension policy document via Aviva who use this terrible app for photo id verification. Constantly says the image is blurry even when using a tripod and nothing like the images the phone takes in normal operation so well done you app developers for making something that is totally uselss and not fit for purpose!

MW

Michael Wishlow

10/14/21

1 out of 5

Got approved for a home depot loan and…

Got approved for a home depot loan and was approved but was made to use this awful app to complete the verification process.. Kept failing on multiple phones near the end of the process with a connection lost error. Then it just now crashes outright when you press the enable camera button to complete the verification process... Customer service is non existant... Approved for a 10k project loan that i can use becuase of this stupid app... Horrible...

BT

Beautiful trauma

10/14/21

1 out of 5

Really bad and they don't care

Really bad and they don't care Cost me a job, even though I have a full British passport

B

Bluedr

10/10/21

1 out of 5

Really bad app

Really bad app, keeps loading! no way to make it work

MK

mehboob khan

10/07/21

1 out of 5

Failed

Tried to open an OMG account, Onfido rubbish couldn't detect my face on either my passport or my driving licence...Is it because I am brown, rubbish technology, in the end i gave up and didn't bother, their loss.