Onfido Reviews in April 2025: User Ratings, Pros & Cons

"No issues so far"

What do you like best about Onfido? Ease of integration and ease of use. API documents are easy to understand. What do you dislike about Onfido? Multiple checks for each user and limited identity database checks. What problems is Onfido solving and how is that benefiting you? Identity verification and document verification.

"It has been smooth and digital"

What do you like best about Onfido? The response time and caring effort from the team What do you dislike about Onfido? nothing to really hammer down on, so far so good What problems is Onfido solving and how is that benefiting you? digital onboarding as my company has no physical location and requires a fully digital-first solution

"A worthwhile partner"

What do you like best about Onfido? They are responsive and eager to reach mutually beneficial solutions What do you dislike about Onfido? Their reporting dashboard does not offer the level of granularity required What problems is Onfido solving and how is that benefiting you? ID verification

"Onfido Review"

What do you like best about Onfido? Checks licences quickly and efficiently. Helps lower our workload a lot. What do you dislike about Onfido? Can pass ID's that we wouldn't be able to upload to the finance lender What problems is Onfido solving and how is that benefiting you? Taking the hard work out of verifying identities

"Integral to our processes and works very effectively!"

What do you like best about Onfido? Works extremely well and the team is very supportive and helpful! What do you dislike about Onfido? Nothing to note, it meets all our needs. What problems is Onfido solving and how is that benefiting you? Verifiying IDs quickly and effective from a global pool of customers.

"Very attentive and helpful support as we build out our integration"

What do you like best about Onfido? The account management and support team, Tara and Jake are continually helpful in providing advice on our integration and proposing potential improvements What do you dislike about Onfido? least favourite aspect might just be the price structure What problems is Onfido solving and how is that benefiting you? KYCing end-users and validating their identity in a fairly risk averse way

"Upto Satisfactory Level"

What do you like best about Onfido? AI & machine learning algorithms(identification of face & ID) What do you dislike about Onfido? Nothing more but they can improve efficiency of their algorithms and processing time Recommendations to others considering Onfido: Na What problems is Onfido solving and how is that benefiting you? It is solving very complex problems during the time of work from home for real identification

"easy to use and does exactly what we need it to do"

What do you like best about Onfido? very simple user interface that the entire team - from multiple different departments - can use and get trained up on fast. What do you dislike about Onfido? nothing so far, it's much more simple and easy to navigate when using other similar services. Recommendations to others considering Onfido: Get it if your customer service team require identity checks in order to handle inbound customer tickets or if your platform requires KYC as a part of ...

"Great tool for setting digital kyc process"

What do you like best about Onfido? Ease of integration and flexibility to customize What do you dislike about Onfido? Does not cover india specific kyc tech tools available in the market with other vendors What problems is Onfido solving and how is that benefiting you? Setting up digital kyc in onboarding. Realised the flexibility to set up flows for drop offs and rejected cases.

worst verification system on earth

worst verification system on earth, non-functional rubbish. tried at least 30-40 times to upload my passport, continuously rejected with the vague "something's gone wrong". every possible lighting condition, capturing holograms, etc. even tried photos of the entire passport (both pages). reloaded verification page. tried from a different iphone, and it magically worked the first time around. incredibly frustrating, this platform is a joke.