Onfido Reviews in April 2025: User Ratings, Pros & Cons

"Excellent customer service skills"

What do you like best about Onfido? Very ease to use and interact if you are having any technical issues. Staff are really friendly in the way they co operate. Great way of building your KYC knowledge. What do you dislike about Onfido? Not had any negative problems with the user face or the site in general. What problems is Onfido solving and how is that benefiting you? Great for security purposes and identifying photos Identificationvery smooth process and easy guides.

"Good Tech Product"

What do you like best about Onfido? Documentation is good................... What do you dislike about Onfido? Accuracy Issues can be improved......... What problems is Onfido solving and how is that benefiting you? KYC Document Fraud helps us to onboard real users and cut off fraud users

"N/A"

What do you like best about Onfido? CSM is super helpful and makes a difference to our organisation. What do you dislike about Onfido? Contract renewals can be lengthy, which causes pressure on both sides. What problems is Onfido solving and how is that benefiting you? Consolidating all KYC checks

"Very good and reliable service"

What do you like best about Onfido? Onfido continue to develop their product, offering new services and developing existing services on a regular basis What do you dislike about Onfido? This is a growing business but I would appreciate continuing clarity on the roadmap of developments. What problems is Onfido solving and how is that benefiting you? Improving onboarding rates, and providing a more reliable and valid fraud protection service than normal EID

This is the worst verification app in…

This is the worst verification app in the making right now. Connection lost error, API errors, a total disrespect with not only business partners but customers and candidates, cant finish my verification.

This is the worst verification app in…

This is the worst verification app in the making right now. Connection lost error, API errors, a total disrespect with not only business partners but customers and candidates, cant finish my verification.

It's the worst verification I've ever…

It's the worst verification I've ever used. Had to use twice and both times it took hours to do a simple upload of image

It's the worst verification I've ever…

It's the worst verification I've ever used. Had to use twice and both times it took hours to do a simple upload of image

This system is so broken

This system is so broken. I suspect this isn't a legit service and that its sole purpose is data mining.

This system is so broken

This system is so broken. I suspect this isn't a legit service and that its sole purpose is data mining.