Onfido Reviews in April 2025: User Ratings, Pros & Cons

"Amazing Onfido service!"

What do you like best about Onfido? Customer support(responsive, ), product, and feedback loop. What do you dislike about Onfido? Sometimes we wait a long time for a reply. What problems is Onfido solving and how is that benefiting you? Fraud detection and constant improvement of existing tools.

"Great implementation, not so great at analytics."

What do you like best about Onfido? Onfido does exactly what it set out to do, it works flawlessly most of the time and bugs are fixed in a timely fashion. What do you dislike about Onfido? There is no analytics dashboard which leaves a lot of open questions about how our users are using the platform. What problems is Onfido solving and how is that benefiting you? We need quick and accurate assessments of our user's eligibility to drive certain vehicles. Onfido does that very well.

"Not up to standards"

What do you like best about Onfido? Our CM (Chloe Dean) and the fact that they are making an effort to improve their services. What do you dislike about Onfido? * poor fraud detection in general * agents reviewing IDs lack training * slow pace of progress for new features * intentions of adding features that help mitigate poor core fraud detection for additional payment instead of including it in core ID&V checks What problems is Onfido solving and how is that benefiting you? ID&V checks

"Smoothly operating service with fantastic customer support"

What do you like best about Onfido? Hands-on approach to troubleshooting and dedicated account support What do you dislike about Onfido? Failed searches that require a manual review What problems is Onfido solving and how is that benefiting you? Customer identification and document verification services which help in scaling our business

"Onfido is truly reliable when it comes to identity/address verification."

What do you like best about Onfido? The speed of conducting checks and the accuracy What do you dislike about Onfido? I can not point out certain things I dislike What problems is Onfido solving and how is that benefiting you? It helps us verify lots of customers automatically.

"Excellent service. Great help in improving the client journey"

What do you like best about Onfido? The constant communication between the teams. That has been helping in building a strong partnership. It also allows a more bespoke service, tailored to our needs. What do you dislike about Onfido? The need to buy pre-established packages. That doesn't help in engaging with a longer-term contract as it requires forecasts for periods superior to 12 months. What problems is Onfido solving and how is that benefiting you? POA Verification. It can help reduce ...

"Good product, good service"

What do you like best about Onfido? Innovative product with a good stream of new features. Client relationship team provide helpful insights and advice. What do you dislike about Onfido? While generally the documentation is great, we have fed back to them in the past where some areas of documentation could be improved, and they have been quick to do that. No negatives of note otherwise. What problems is Onfido solving and how is that benefiting you? Identity verification of users as they ...

"The communication should be improved."

What do you like best about Onfido? Quick verification helps grow our business. What do you dislike about Onfido? the communication with the support team, What problems is Onfido solving and how is that benefiting you? the manual verification of accounts

"Very good experience"

What do you like best about Onfido? Authentication is great, quick and easy as they say. What do you dislike about Onfido? Too much jargon, would prefer if quicker to the point. What problems is Onfido solving and how is that benefiting you? It is making the authentication and verification process seemless.

"Onfido are the best ID verification partners we have used and would highly recommend them!"

What do you like best about Onfido? Onfido is always helpful with our queries and they have supported our growth across the different regions we are expanding in. With their new SDK releases, we have seen an increase of successful ID checks which allows our customers to be happy with the service we are providing them. What do you dislike about Onfido? As of date, I have had no issues with Onfido and I would highly recommend them to anyone seeking ID verification checks. One region which we ...