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Onfido - New SaaS Software

Onfido Reviews in April 2025: User Ratings, Pros & Cons

Identity verification made easy and secure.

2.3

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Onfido Reviews & Ratings

2.3

Based on 155 ratings & 311 reviews

Rating Distribution

Excellent

(68)

Very Good

(33)

Good

(5)

Poor

(3)

Terible

(202)

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Showing 91-100 out of 311

C

Chris

02/09/23

1 out of 5

False negative results

False negative results. Doesn't recognize a documents photo or expiry date.

R

Robert

01/27/23

1 out of 5

Do not waste your time trying to use this

This is an awful waste of time. Attempts with two mobile phones both failed: links did not respond to clicks and in one case did not appear at all. Completely unprofessional.

Y

Yamin

01/25/23

1 out of 5

I tried to upload my right to work…

I tried to upload my right to work documents about 4 times and got an email saying "We found an issue when trying to process your checks" "Please help us continue by taking the following action We cannot accept your expired visa. Please upload proof of your Right to Work in the UK and resubmit the application form" I tried to upload my NI number letter from HMRC, passport and my UK visa WHICH ARE ALL CORRECT AND VALID DOCUMENTS!!!

AT

Alan Tibbs

01/08/23

1 out of 5

About to lose a job because it simply…

About to lose a job because it simply won't let me upload my rights to work

B

Brian

01/08/23

1 out of 5

THREATS TO CLOSE MY BANK ACCOUNT thanks…

THREATS TO CLOSE MY BANK ACCOUNT thanks to these morons. Refusing to identify me with all documents driving licence utility bills even visited the Bank in person !!!. Now threats of we will close your bank account ( after being with this bank for over 30 YEARS !!!! ) DISGUTED WITH BARCLAYS FOR ALLOWING THIS BLACKMAILING MORONIC FIRM !

TK

Tavinder K

12/24/22

4.5 out of 5

"Onfido Review"

What do you like best about Onfido? The promptness of the outcome is a really attractive benefit of using Onfido as a KYC portal. What do you dislike about Onfido? Identity document errors most of the times What problems is Onfido solving and how is that benefiting you? Timer reduction from 3 min to instant is helping us.

AU

Anonymous User

12/19/22

5 out of 5

"Integration has been easy and results so far are fast and accurate"

What do you like best about Onfido? I like that results are fast and accurate. We want to try now the Studio product cause we've seen the demo and it's just the tool we need to be able to be more flexible when applying changes and so we don't need to require everything to the tech team. What do you dislike about Onfido? I really dislike that we payed 6 month in advance and we keep getting bills every month. It's not pleasant because everything should be payed, but I keep receiving this ...

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A

Aleksander

12/19/22

1 out of 5

Keeps refreshing the whole process so…

Keeps refreshing the whole process so you can never finish your identification. Garbage. Please do not use this service

AU

Anonymous User

12/15/22

5 out of 5

"A flawless and superb experience for your clients"

What do you like best about Onfido? The speed with which Onfido is processing the data, their accuracy and the nice interface offered to the end user. What do you dislike about Onfido? It would be great if you could expand the type of documents that can be reviewed via Onfido (the proof of address in different regions, e.g.) What problems is Onfido solving and how is that benefiting you? Manual checks of documents. With higher volumes, it becomes impossible to keep up with the load should ...

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AU

Anonymous User

12/15/22

4.5 out of 5

"Onfido provides great service"

What do you like best about Onfido? Great communication with account manager What do you dislike about Onfido? Slow replies from support team to compare with some other vendors What problems is Onfido solving and how is that benefiting you? Customer verification and speedy customer unboarding, as well as address verification