Onfido Reviews in March 2025: User Ratings, Pros & Cons

Horrendous Software!! Like everyone else I have tried…

Like everyone else, I have tried unsuccessfully to upload ID for banking purposes with more than one bank using this awful Onfido software. If you have an Android phone (as probably half the population do) the Onfido verify system probably wont work for you. I've wasted 4 hrs trying to upload photos and have now waited over an hour on the phone for their tek team (still waiting). I wonder how many banks have lost out on millions in investments, because potential customers have gone ...

When verifying my account

When verifying my account, the first page said I needed to take a selfie, and it asked to assign the camera on my phone, front or back. But instead, they didn't ask for a selfie, but a copy of my ID, and it was impossible to change the camera setup. No matter how hard I tried, it said my ID photo was blurry. I filled in the form on their website asking how I could reset the camera. Instead, I immediately got what appeared to be an automated reply that had nothing to do with my question. And ...

Trying to contact is near impossible

Trying to contact is near impossible, found a soft search on my credit report from this company. Would like to know who exactly has asked for this.

Verifying on Revolut is a nightmare

Verifying my id card on Revolut is a nightmare. Constantly giving me errors because my head went out of the oval when it wasn't. It had troubles detecting my head because of my hair, but what can I do ? Please fix your system.

Took roughly 15 pictures of my ID and…

Took roughly 15 pictures of my ID and they were never accepted due to supposed glare (which was not there).

Can't take pictures

It would be helpful if ya'll told folks that the app only works on Apple apps. I wasted so much time trying to take a photo on my android phone and windows laptop.

This doesn't work -- I tried to get…

This doesn't work -- I tried to get authenticated for a CIBC savings account offer but the Onfido process kept insisting it needed camera access even though access was enabled -- I checked my phone permissions twice, closed all other apps, closed all bubbles, yada yada, I even restarted everything from scratch using a different browser, but it just wouldn't work -- I eventually gave up in frustration and CIBC lost the business.

Poor system and frustrating to use as a customer - do not recommend companies use this

Poor system. Tried to upload ID and photo and it came up with: ‘You have exceeded the maximum number of authentication attempts and cannot try again’. We had only tried once! Then it kept blocking us saying access forbidden by the server. Then ‘something went wrong’. Had to get several links and 48 hours later we finally got ID verified and documents signed.

Hello Onfido

Hello Onfido . You have been reported to me by a company called Pets4home . Pls see below review of Pets4home and their reply about you . Does your company really exit ? As I contacted u lots times never 1 single reply . About Pets4home review on trustpilot : Fishing for my ID real life photo of my face and my eye pupil and my bank statement . Then I complained to ICO / ombudsman / trading standard for breaching GDPR for keeping all above and refusing to delete them . Then they now ...

Unable to recognize documents

Terrible experience, unfortunately nowadays many companies use these "intelligent services" that are unable to recognize a valid document. Took a scan of a document together and front was ok but back not, how can it be?? A waste of time! Company should stop using these kind of "services". Also who know what these 3rd party services do with our IDs....