OnBase Reviews in May 2025: User Ratings, Pros & Cons

"Hyland OnBase is a wonderful product."

What do you like best about OnBase? It is a full Enterprise Content Management solution. In regards to storage, manipulation and retrieval of data Hyland has covered almost every base and provided dynamic and very usable solutions. It is very easy to integrate this product into your day-to-day process and make it an integral part of those processes. I'm also very pleased with the support and relationships that we've formed with the Hyland support staff and our representatives. They are very ...

"A strong, reliable system, but losing it's edge now for years."

What do you like best about OnBase? OnBase has been a stellar performer for decades now, grabbing huge chunks of marketshare since about 1995. (Started in 1989 and a Banking Documentation Tool). Their imaging components, workflow, management and storage tools set a standard in the industry, but their pricing models and method of doing business is slowing them down. Other competitors with the same basic tool sets and unlimited user and file capacity, now offer most of the same for a far ...

"A strong, reliable system, but losing it's edge now for years."

What do you like best? OnBase has been a stellar performer for decades now, grabbing huge chunks of marketshare since about 1995. (Started in 1989 and a Banking Documentation Tool). Their imaging components, workflow, management and storage tools set a standard in the industry, but their pricing models and method of doing business is slowing them down. Other competitors with the same basic tool sets and unlimited user and file capacity, now offer most of the same for a far lower pricepoint ...

"I am a Solution Architect building solutions with OnBase"

What do you like best? OnBase provides for very rapid development of highly custom solutions without the need for extensive (if any) coding. It's point and click configuration including workflows and integrations is second to none.

"OnBase Review"

What do you like best? My favorite feature from OnBase is their workflow set up. I love that you can create rules and tasks based on "related" documents.

"OnBase Review"

What do you like best about OnBase? My favorite feature from OnBase is their workflow set up. I love that you can create rules and tasks based on "related" documents.

"5 Year user of OnBase in a small deployment with workflow"

What do you like best about OnBase? Set it and forget it. I deployed OnBase years ago and barely have to touch it anymore. It is solid and needs little to no care and feeding. The workflow engine is extremely flexible and powerful and easy to configure. You can use VB scripts when needed to extend functionality of the product. Document scanning, importing and retrieval is all very easy. We also create custom forms based on data we import into the system from 3rd party systems including our ...

"Reliable ECM System"

What do you like best about OnBase? Scalability and flexibility. As our business needs and processes evolve, it is easy to tweak the system to accommodate these changes without much user interruption.

"I have been implementing OnBase for about 10 years in a variety of industry verticles."

What do you like best about OnBase? I love the OnBase workflow module the most. The configuration of a workflow process is easy and straight forward with point and click configuration. Workflow benefits EVERY organization in many different departments.

"Flexible, efficient, and scales well"

What do you like best about OnBase? In the interest of full disclosure, I provide technical support for an OnBase reseller. That said, I've been working closely with this software for about six years with a customer base that includes hospitals, banks, insurance companies, manufacturers, government agencies and more. In short, I've seen a lot of what OnBase can do and it can do a lot.