ON24 Reviews in April 2025: User Ratings, Pros & Cons

Excellent Tool, but UI could use work

What do you like best? ON24 assigns a Customer Success Manager to your account which is super helpful. The creation of webinars is a bit clunky, but the Knowledge Center is robust. Still, there are several quirks to the platform from the creation end. As far as the participants go, I don't think they have had any issues other than slow internet/wifi connections. What do you dislike? See above. It's not impossible to use, but you should set aside a good bit of time to really learn ...

Reliable technology for webinars with different options for audience interactions

What do you like best? Easy to set up and to get metrics. I like the multiple options for interactions with the audience: poll questions, surveys. What do you dislike? The technical issues when using screen sharing or video What problems are you solving with the product? What benefits have you realized? Large audiences without interruptions. Sometimes is difficult to manage the muting options with other tools. ON24 allows for a two ways conversation without interruptions.

On24 overall is a simple, great, easy - to-navigate platform. I do think it could look more modern.

What do you like best? I love the 24/7 chatbot - very helpful and easy to use. What do you dislike? Its quite physically 'clunky' , it could be more professional looking. What problems are you solving with the product? What benefits have you realized? Webinars! Weve held a load of webinars which have been great.

Mixed feelings, but a good presentation platform.

What do you like best? The ability to create a visually appealing experience for each webinar, or create a standard design based on the webinar type along with the ability to have the slides work harmoniously with the presenter video appeal to me the most about the platform. What do you dislike? The platform is rather quirky and ON24 nickel and dimes you to death for features that in my opinion should be included with the standard service. What problems are you solving with the ...

Great platform, very responsive support team

What do you like best? Easy to use, looks great, keeps customers happy. Easy to train new employees and customize each product very thoroughly. Support team is always very responsive and helpful. What do you dislike? When setting up our compliance questions, there is a coding bug that wont allow us to hit 'save' if we have selected too many countries for a certain question. Recommendations to others considering the product: Definitely review what you need as far as ...

On24 Webcast/Webinar Software

What do you like best? They have improved the usability of the recording system. Awhile back it was an issue with presenters (who may be worldwide), but now it seems to go more smoothly. Also, use to have attendees say, "I don't see anything, or I can't hear anything... has it started yet?" A handful. Now almost nobody has a technical issue. What do you dislike? I wold like to see the recording system act more like a recording system. Meaning the start and stop button can be ...

Ease of use trumps some inconvienances

What do you like best? Intuitive, easy to use interface. Easy to learn. What do you dislike? Formatting on slides looks different in ON24. Extra works is sometimes required when slides have to be reformatted and uploaded again. Flash is required. The default MP4 archive of slides and speakers on video looks terrible-- the speaker video is too small. Would also like a way for speakers to pop in and out of the webcam gallery view without having to exit the webinar. Right now only ...

On24 is great if you spend the time to learn it.

What do you like best? I like the ability to lead webinars from anywhere and collaborate on the platform. I also like how it is customizable to whatever my needs are. What do you dislike? My video quality for the slide show is always bad. That is the only thing but it is a big thing. Recommendations to others considering the product: Definitely combine it with a powerful crm and take the time to learn it and set it up well. Always test different features. What problems ...

A little clunky with video live

What do you like best? It’s good for presentations with audio only What do you dislike? Video is not good live. It is choppy, lagging What problems are you solving with the product? What benefits have you realized? It’s good for recording presentations with audio to be accessed later

Customer Campaigns Specialist

What do you like best? The presentation manager tool - it's clear to understand What do you dislike? The audio. The tool sometimes cuts the audio and cuts out the speaker Recommendations to others considering the product: No recommendations What problems are you solving with the product? What benefits have you realized? Targeting a large ray of customers in a simple way. It also connects to Marketo