Olark Reviews in February 2025: User Ratings, Pros & Cons

"Works for Small Business Loads"

What do you like best about Olark? Olark has all of the functions you need to help customers quickly as long as you do not have a huge workload. What do you dislike about Olark? The aoftware seems to be down more often than I would like. Many times your 3 maximum customers turns into 1 for no apparent reason as well. What problems is Olark solving and how is that benefiting you? Having Live Chat is always a bonus for customers because they want their problem or question solved ASAP.

"A must have for b2b sales"

What do you like best about Olark? It is professional, very user-friendly. A useful way of boosting b2b sales. What do you dislike about Olark? So far I haven't run into any cons. Every once in a while it seems the chat timeout but might be my connection. What problems is Olark solving and how is that benefiting you? Gives me another alternative. I can qualify potential clients and stay focus on midsize to large companies looking for our Timesheet / Project Management enterprise software ...

"Olark, website chat and customer engagement"

What do you like best about Olark? Olark is a great way to engage with prospective customers and current users of your product. It provides a different method of engagement than the traditional email or phone-based contact. It also enables our company to more efficiently capture online prospects and solve simple support requests. What do you dislike about Olark? Solving more complicated issues via a chat feature can be difficult, and recently we have had issues with our customer base being ...

"Great for Customer Interaction!"

What do you like best about Olark? I like that it's in real-time, you can see what the guest is looking at, and the short cuts make chatting very easy. What do you dislike about Olark? After 5 minutes if you have not responded to a chat it puts you away. Recommendations to others considering Olark: Definitely recommend it for guests to be able to ask small questions without having to call. Or for you to be able to get a guest on the phone if they have more complicated questions. What ...

"Easy to Use Olark"

What do you like best about Olark? It is very user friendly. Very bright and colorful. I love the shortcuts ability! What do you dislike about Olark? I do not like that I can be logged out if I have not spoken to a customer within 5 minutes. If there was an additional notification sound or pop up that would be convenient. Recommendations to others considering Olark: It's a great way to be able to reach out to customers passively on your website, and be able to answer any questions they may ...

"Amazing app to allow customers to get help instantly! "

What do you like best about Olark? Integrates with our website and is immediate connection to problem solve or answer questions to our clients. What do you dislike about Olark? Sometimes there is a slight outtage and they let you know but I wish the notification were a bit bigger. What problems is Olark solving and how is that benefiting you? We use this daily for tech support and simple questions. Billing, tech, help articles, simple questions. Bugs and more. Customers don’t have to wait ...

"Value for money"

What do you like best about Olark? The simplicity of the product that provides a seamless user experience. What do you dislike about Olark? There's not much innovation within the product while the competitors who charge way higher, seem to be adding a new feature with time. Recommendations to others considering Olark: If you are looking for a product that - 1. Can fit your budget easily 2. Not be an extensive, can-do-anything tool but provide the basics which fulfils your needs 3. Is simple ...

"Using Olark to better serve customers"

What do you like best about Olark? I like the friendly interface of Olark and the ability to track analytics easily. What do you dislike about Olark? As a business user, there really is nothing I dislike about Olark. What problems is Olark solving and how is that benefiting you? Providing service to customers who search products on our website. We answer any questions that they may have.

"Perfect chat experience!"

What do you like best about Olark? It is a great program, with lots to offer, and from what I have seen, the company is amazing to it's employees, which can effect the clients, since you can often tell based on customer service experiences. It allows us to keep track of all of our chats, as well as allows the guests to grade their experience. Plus it has generated a ton of new leads for us! What do you dislike about Olark? The only feature I wish existed was a way to put a chat on hold, or ...

"Good basic live chat system"

What do you like best about Olark? The design is simple and easy to use, nice integrations with other products and services (like CloudApp and Slack), and easy customization. Great for most businesses and a way to test how effective a live chat feature could benefit your company website. Includes nice reports on how well your conversations with customers went and highlights areas of needed improvement. Olark customer support is great and super responsive. What do you dislike about ...