Olark Reviews in February 2025: User Ratings, Pros & Cons

"Olark Review"

What do you like best about Olark? Olark is great for pulling Google Analytics data in an easy to understand Report for coworkers and client. They love how I can provide them a link to their dashboard so that they can see their metrics every month What do you dislike about Olark? I dont really dislike much about olark. Maybe that I cannot add multiple users for my team and that we have to share a single log in Recommendations to others considering Olark: I really recommend this product ...

"Simple, easy to use, chat solution for a decent price"

What do you like best about Olark? I like how you can see the pages and activity of the visitor through the chat portal and the ability to tailor messages based on the page or activity. I also like how in the chat, it shows you the UTM params or referral source and also integrates with salesforce. What do you dislike about Olark? Although Olark integrates with Pardot (which is great) it is a bit challenging to set up and doesn't always work. It can be especially challenging to integrate ...

"Great customer service communication tool"

What do you like best about Olark? Olark makes is easy to manage communication through our website. We are able to receive and respond to messages with the page information attached letting us know what products/information the person was looking at in regards to their questions/comments. What do you dislike about Olark? So far we have been happy with the experience with olark, I cannot think of a overly negative comment that can be added. Recommendations to others considering ...

"Olark is a great solution! "

What do you like best about Olark? We needed a quick, easy to implement, chat feature for our website. This provided that and a lot more. We quickly integrated it to our CRM and now not only use it for basic service related issues from customers but also as a lead generator! What do you dislike about Olark? I like this product as it is, I only wonder if I would get a better integration to by CRM if I used their paid service or chat features instead. Overall if you need a good solution for ...

"A helpful addition to our website."

What do you like best about Olark? I enjoy Olark and how we are able to connect with customers in real time. It's nice sending automated messages as well, even when we aren't available to chat. What do you dislike about Olark? Sometimes when I turn off a targeted chat it still shows up to site visitors. Recommendations to others considering Olark: Do it! What problems is Olark solving and how is that benefiting you? We are solving customer's problems and answering questions faster than ever ...

"Love Olark"

What do you like best about Olark? Olark is great for businesses who have a chat function on their website! They make things so easy to chat with customers and the shortcuts are a must! What do you dislike about Olark? There is some lag in the chats sometimes, but that could have to do with my internet connection. What problems is Olark solving and how is that benefiting you? We use Olark mainly to help customers troubleshoot purchases that they are having issues with or clarifying any ...

"Great Chat Experience"

What do you like best about Olark? Easily assist customers, organized layout, able to see everything the customer is doing What do you dislike about Olark? not enough customization options, using multiple names/accounts at once gets tricky What problems is Olark solving and how is that benefiting you? Constant customer support, increased conversion rates

"Easy to use and effective live chat experience!"

What do you like best about Olark? I like the shortcuts Olark provides to deliver a quick response to the customer. What do you dislike about Olark? I dislike that it sends your message when you hit Enter. It's easy to send before you are finished typing your response. What problems is Olark solving and how is that benefiting you? Minimized calls we receive by answering customer questions via live chat. Customers appreciate the fast response to questions rather than calling or emailing in.

"Focused Chat Tool"

What do you like best about Olark? Great tool. They focused on one area of customer support-chat, and ended upcreating a very good product that is laser focused on getting the job done. The pricing policy is simple, and stability is great. What do you dislike about Olark? I've heard of stability issues in the past but haven't experienced this. What problems is Olark solving and how is that benefiting you? Chat, Customer Support, Customer Service, Sales

"Great UI/UX"

What do you like best about Olark? The interface on all pages is clean and well thought out. The controls are all extremely easy to manage as well. What do you dislike about Olark? The reporting is a bit difficult to play with and to export into our home grown system. What problems is Olark solving and how is that benefiting you? It allows us to handle multiple customers at the same time instead of being on the phone. It also allows us to freely pass customers to different agents which is a ...