Olark Reviews in February 2025: User Ratings, Pros & Cons

"Easy setup, quick return on investment!"

What do you like best about Olark? I like how easy Olark is to implement and how it makes our company much more accessible to potential clients and students. For just a small fee each month, we are able to capture more leads and help students register for our courses before they leave our sales page and get out of the purchasing mindset. What do you dislike about Olark? Maybe this is just something that I need to look into on Olark's site, but I would like to have training on other features ...

"Great idea bad timimg"

What do you like best about Olark? The ease of use ans being able to see what my customers are buying What do you dislike about Olark? How quickly they boot you to inactive for lack of response 10 seconds is quick What problems is Olark solving and how is that benefiting you? Live chat and technical support on the spot before an order is placed. Has greatly reduced reshipments

"Providing outstanding customer service utilizing Olark."

What do you like best about Olark? My ability and my customer's ability to chat with a live person on the spot with an extremely short response time as well as their ability to recognize exactly who I am when I chat. What do you dislike about Olark? Olark's internal caching feature shuts my chat off sometimes and it is a difficult process to get it up again. It does seem to have gotten much better in the last few weeks, however. There is not a screen share feature. Recommendations to others ...

"Olark makes it easy to chat with customers through our company website"

What do you like best about Olark? I like that people can easily ask me sales questions through our main website. This allows better ways to serve customers during the sales process. What do you dislike about Olark? When I transfer a chat to another saleperson, there is a long process to see the history of the chat. The salesperson taking over the chat has to login again and click into history. It just takes too long when people are expecting quick responses. What problems is Olark solving ...

""Incredible visit bolster gadget""

What do you like best about Olark? Clean looking, simple to utilize and see regardless of whether you are simply beginning in Customer Support job where instruments now and again appear to be very confused. It effectively coordinates with your organization's site or different systems. It's UI grabs the eye of your clients to get associate with your help group. The conduct of clients is followed and could be utilized to examination to know their opinions What do you dislike about ...

"Awesome"

What do you like best about Olark? I like the ease and the integration with Salesforce What do you dislike about Olark? I wish that it would import the transcript into Salesforce Recommendations to others considering Olark: Definetly give it a shot. Has worked great for us so far! Very happy! What problems is Olark solving and how is that benefiting you? The ability to interact with potential clients. Also keeps track of the people in the chat that we miss!

"Olark Review"

What do you like best about Olark? Quick notifications via email when someone leaves a question or inquiry about our website What do you dislike about Olark? Plenty of SPAM Bots can operate the form and get by, but that's not to big a deal. What problems is Olark solving and how is that benefiting you? Customers and Clients reaching out to us when we are away from the website and during off-peak hours. Chat-to-Email works great and we can respond via email vs having to sign into the site to ...

"Great customer service chat program"

What do you like best about Olark? Olark is a very easy to use chat service making communication to our clients on our website possible in real time. The reporting is easy to manage and read the analytics What do you dislike about Olark? We have found no issues in using olark as of yet. Recommendations to others considering Olark: Olark is great for smaller companies who have a lower budget for additional customer service oriented features like live chat and email automation. What problems ...

"User friendly and simple to use"

What do you like best about Olark? I had little to no issues implementing and using this product, very user friendly and easy to navigate. What do you dislike about Olark? Customer service is frustrating to correspond with especially when issues with the product demand immediate attention. What problems is Olark solving and how is that benefiting you? Team collaboration and communication

"Olark is great for connecting with customers "

What do you like best about Olark? What I like best is how with Olark I am able easily to connect with customers in real-time and see what they're seeing. Some customers don't want to call in and they might be multitasking so task offers another medium for our customers to connect with us and shared their issues and get answers in real-time. This is great as opposed to emailing us through our contact form- which often involves a lot of back and forth and wait time between each party's ...