Olark Reviews in February 2025: User Ratings, Pros & Cons

"Very straightforward, user friendly, and co-browsing is cool."

What do you like best about Olark? Like how straightforward and real-time it is, the ability to customize notifications and save shortcuts, and how easy it is to toggle available status on/off. What do you dislike about Olark? occasionally, it hangs, spins, or the availability toggle locks up or disappears - not really awesome. Recommendations to others considering Olark: file sharing and cobrowsing can get laggy on occasion, but otherwise, it's a simple and straightforward chat app that's ...

"Easy to use and convenient "

What do you like best about Olark? The shortcuts work really well. It’s easy to search previous conversations as well. What do you dislike about Olark? I’d like to edit the appearance more and make even more customised. Having said that I loved the wee holiday themes last Christmas! What problems is Olark solving and how is that benefiting you? The customers can contact us easily. Live chat can make people 30% more likely to convert.

"Easy to use and convenient "

What do you like best about Olark? The shortcuts work really well. It’s easy to search previous conversations as well. What do you dislike about Olark? I’d like to edit the appearance more and make even more customised. Having said that I loved the wee holiday themes last Christmas! What problems is Olark solving and how is that benefiting you? The customers can contact us easily. Live chat can make people 30% more likely to convert.

"Lessen communication anxiety"

What do you like best about Olark? Accessibility for individuals who prefer to type over talk What do you dislike about Olark? Not HIPPA compliant, so conversations may require an actual phone call Recommendations to others considering Olark: The most basic plan only allows for one user at a time What problems is Olark solving and how is that benefiting you? Easier way for anxious, shy individuals to communicate real-time

"Lessen communication anxiety"

What do you like best about Olark? Accessibility for individuals who prefer to type over talk What do you dislike about Olark? Not HIPPA compliant, so conversations may require an actual phone call Recommendations to others considering Olark: The most basic plan only allows for one user at a time What problems is Olark solving and how is that benefiting you? Easier way for anxious, shy individuals to communicate real-time

"We <3 Olark!"

What do you like best about Olark? The Dashboard is easy to manage for someone (me) who is not very techy. What do you dislike about Olark? It would be helpful to our team to see if another agent has already started responding to a chat before "[name] is assigned to...] What problems is Olark solving and how is that benefiting you? Our guests LOVE that we have a live chat feature on our website. Our conversion per interaction has increased because of it.

"Olark review"

What do you like best about Olark? With Olark, now we can have real-time chats with our website visitors who some turn to be customers. I am glad of what Olark can do when implemented and we have also noticed an increase in sales since our customer team is actively talking to customers on our website. The other good thing for using Olark is that it is easy to integrate to Wordpress and other softwares we are using. What do you dislike about Olark? The monthly subscription fee can make ...

"Olark review"

What do you like best about Olark? With Olark, now we can have real-time chats with our website visitors who some turn to be customers. I am glad of what Olark can do when implemented and we have also noticed an increase in sales since our customer team is actively talking to customers on our website. The other good thing for using Olark is that it is easy to integrate to Wordpress and other softwares we are using. What do you dislike about Olark? The monthly subscription fee can make ...

"Great tool to integrate into your business/platform"

What do you like best about Olark? The shortcut keys for text. Provides a company feel to all customers receiving a uniformed message. Also saves time when navigating between multiple chats. What do you dislike about Olark? The design doesn't feel very modern. There could be a better UI designed and possible personalising for user-facing settings. Recommendations to others considering Olark: Create a list of frequent messages you are currently using and answers to FAQs (emails). These can ...

"Great tool to integrate into your business/platform"

What do you like best about Olark? The shortcut keys for text. Provides a company feel to all customers receiving a uniformed message. Also saves time when navigating between multiple chats. What do you dislike about Olark? The design doesn't feel very modern. There could be a better UI designed and possible personalising for user-facing settings. Recommendations to others considering Olark: Create a list of frequent messages you are currently using and answers to FAQs (emails). These can ...