Olark Reviews in February 2025: User Ratings, Pros & Cons

"I love using Olark!"

What do you like best about Olark? I like that you can.... -See the customer's screen -See info about what browser/system they use -Easily learn the ropes of how it works What do you dislike about Olark? I don't like that you can't do a shift/enter in the chat so that you enter within a comment. It just posts it no matter what Recommendations to others considering Olark: Buy it What problems is Olark solving and how is that benefiting you? Easy access to Customer Support. HUGE HUGE benefit!

"Olark: Chat it up ALL DAY!"

What do you like best about Olark? Live chatting with my customers makes my job like 10x easier! Instead of slogging through phone calls all day, I can help like 8-10 customers an hour over 2-3. This is amazing. What do you dislike about Olark? The screen sharing is still in beta, but that is totally okay. Its a snazzy feature I look forward for a full release. What problems is Olark solving and how is that benefiting you? We can now scale our customer support team much smoother! There are ...

"Really great product"

What do you like best about Olark? Simple, straightforward, and easy to use. They've had a few recent bumps but that's only demonstrated their support is great. PS: their cobrowsing tool is awesome. It's a screensharing app built-in to their app! What do you dislike about Olark? Their pricing model is pretty wonky. You buy 1, 4, 8, or 16 seats. It was pretty frustrating to want to add 1-2 users, but not have to leave 2-3 slots open for the next 6 months just because of the ...

"Solid live chat platform"

What do you like best about Olark? Nice and simple web chat plugin. It's affordable and (so far) I've found it relatively simple to customize. What do you dislike about Olark? Whilst I'm in trial mode, I've not found anything that I don't like. So far so good! Recommendations to others considering Olark: I'm reviewing a few different services in this space and have also been impressed by Happy Fox What problems is Olark solving and how is that benefiting you? Looking for ways to get ...

"Simple chat functionality for immediate use"

What do you like best about Olark? Olark is the simplest chat website plugin on the market. We were able to add the code and get started affordably while customizing the chat to fit our website. After upgrading from the free version we were able to adjust the account and prospect engagement based on our needs. We now also added the chat functionality to our marketing pages and blog as we're generating leads and moving them along in the sales process. What do you dislike about Olark? No ...

"Wriggle-review of Olark"

What do you like best about Olark? Very easy to use. Good features, like customers being able to leave messages when the team is offline, and ability to see what page the customer is viewing (and where they're based). Very simple to add onto our website (a Squarespace site) as well What do you dislike about Olark? On the free version you can only have 1 account. It would be good to have 2 (although I understand why they do it!). The conversation limit is also low. Recommendations to others ...

"Lightweight, customization friendly live support system "

What do you like best about Olark? Shows the online availability within color scheme. Advanced rating system. Easy to integrate with other application's. Very much easy to customize and design with your companies own brand. Accurate visitors analytic. Supports Google Analytics. Mobile responsive. Web based very good live support solution that have features to implement with other framework or applications. Easy to do branding and live supports are on the fly ! Chat operators can easily ...

"Good solution"

What do you like best about Olark? Flexibility of setup options. Easy integration with our website. Generally high service availability. And accessibility (via live chat), responsiveness and technical ability of the vendor's customer service agents. What do you dislike about Olark? A very nitpicky feature request, but one I personally find disappointing that it's not there: Would prefer audio notifications of new chats only until chat is accepted; is not necessary (for us) to have an audio ...

"Just an average customer support system"

What do you like best about Olark? I have been searching for customer chatting system for a very long time. My searching lead me to many live support chat system, Olark one of them. Realtime user monitor and chat facility pretty much like others. Reporting, Integration, department, agents everything pretty much useful. But wasn't satisfying because of file sharing, screen capture from remote, SPI call, ticket system, more important custom theme. I didn't find those options on Olark. Still ...

"Website chat with great Pardot integration"

What do you like best about Olark? Olark integrates seamlessly with Pardot allowing our sales development team to engage in conversations with prospects and easily track the conversation in Salesforce without any manual processes. What do you dislike about Olark? We've been using Olark for nearly a year and it has been meeting our needs very well. Recommendations to others considering Olark: I would recommend using Olark for a month to ensure that your team can evaluate if web chat is a ...