Olark Reviews in February 2025: User Ratings, Pros & Cons

"A perfect tool to acquire and retain customer"

What do you like best about Olark? Consider a scenario where each company is competing to get new business and retain the existing one in online business domain. Business to be anything e-commerce, online customer support etc.; Olark is the best live chat tool to provide smoother and happy experience for you customers. (1) Grabs customer's attention: It's UI catches the attention of your customers to get connect with your support team. (2) Behavioral/Sentimental Analysis: The behavior of ...

"Great Chat Client"

What do you like best about Olark? Great chat client for our customer support team. What do you dislike about Olark? We have one single person watching it - would be great if multiple folks could watch the same client. What problems is Olark solving and how is that benefiting you? We're able to reach our customers who are unable to use a phone at the moment.

"Inbound leads! "

What do you like best about Olark? Great for tracking new customers. Allows them to ask questions with sales representatives and set up meetings immediately. Setting meetings immediately allows us to get them into our pipeline much faster. What do you dislike about Olark? It looks a little out-dated. It could be easier to read. The chat features (info shown about person chatting) its hard to read as well. Recommendations to others considering Olark: none What problems is Olark solving and ...

"Simple To Use, Solid Live Chat Tool"

What do you like best about Olark? The ease of use for any department. I am primarily a sales user and use it to communicate with potential leads trafficking our website. We also use it for our support team as well so I love the simplicity for transferring someone to another operator within our account. What do you dislike about Olark? I have not had any real issues to this point with the exception of maybe one or two service outages within the past 8-9 months. What problems is Olark ...

"Fantastic sales aid working 24/7"

What do you like best about Olark? A really great tool that sits on our site and never misses an opportunity to engage with visitors, even when we're not available. It's really easy to customize the solution to suit our needs with appropriate messages and timed responses to site visitors. Great reports too to show who was on your site (guess from revers IP look up), which pages they visited and of course a record of any conversations. What do you dislike about Olark? Nothing really. I would ...

"Great chat tool"

What do you like best about Olark? Ease of use and robust ability. We use Olark on our site and it has been a great tool to add as we have been able to capture additional client info when they are not willing to use our web form. What do you dislike about Olark? Honestly there is not much to dislike. It is a straight forward tool for businesses to connect with their clients online via chat. Recommendations to others considering Olark: Olark is awesome. Plain and simple. If you are looking ...

"The only Live Chat we use"

What do you like best about Olark? We use Olark for our in-product Live Chat, as well as when leads are watching a demo. Our sales team can live chat potential clients and get them engaged right away. We have 2 member of our team rotate to live chat weekly to ensure that all of our team is trained on how to answer tickets quickly. What do you dislike about Olark? I struggle to find issue with it, but I would say that there seems to be an issues where the chat does not load for certain ...

"Overall good but still has room for improvement"

What do you like best about Olark? It's affordable and relatively simple to use What do you dislike about Olark? It's difficult to use with websites that require a log in. There could be a better way of remembering and tracking users, as well as keeping in contact with those users after they leave the sige. It is also often laggy - occasionally messages from a buyer are received much later than they should be, resulting in awkward conversations. It also often disconnects itself. What ...

"Overall good but still has room for improvement"

What do you like best about Olark? It's affordable and relatively simple to use What do you dislike about Olark? It's difficult to use with websites that require a log in. There could be a better way of remembering and tracking users, as well as keeping in contact with those users after they leave the sige. It is also often laggy - occasionally messages from a buyer are received much later than they should be, resulting in awkward conversations. It also often disconnects itself. What ...

"Providing us with a great solution for live chat"

What do you like best about Olark? Riskalyze has recently been using Olark as our live chat solution and our clients are loving it. Having quick and reliable contact with our world class support team has made all of our users very happy. We first started the roll out on a smaller scale, but after that went so well, we decided to open Olark up to all users. Although there is a split in our user base and most of our user base is of an older demographic, Olark is loved. No one has difficulty ...