Olark Reviews in February 2025: User Ratings, Pros & Cons

"Great Chatting Tool!"

What do you like best about Olark? I like the simplicity and how you can preset commands! Very easy to lean how to use and very user friendly. I have looked into many chatting tools and and very happy with Olark and will be continuing to use Olark What do you dislike about Olark? I think some of the rating questions could be better. Recommendations to others considering Olark: If you are looking for a chatting tool on your website, than Olark is the one you want. What problems is Olark ...

"Easy as can be"

What do you like best about Olark? The ease of use and simple controls. All of my team members were able to pick it up without any training. The online portal is accessible from anywhere. What do you dislike about Olark? Honestly, it does exactly what we need it to do. There is nothing that I dislike that has impact on how we use the program. Recommendations to others considering Olark: Try it out. Its super easy to implement and you will start seeing benefits immediately. What problems is ...

"Olark Review"

What do you like best about Olark? Ease of use, functionality, ability to integrate into almost any website What do you dislike about Olark? other chat provider provide similar features for a lower cost or free What problems is Olark solving and how is that benefiting you? retail wholesale experience and site bugs

"Effective customer service and lead generation tool"

What do you like best about Olark? It is simple to use, integrates well so we can use iPhone app and desktop client. What do you dislike about Olark? I think it is expensive for what it is and vs other options on the market. I also find that the online support they offer is always offline so have never been able to get support (we are in Sydney AUS, so I know this is probably dude to time zones - but just a disappointment) Recommendations to others considering Olark: It is good - but it ...

"Olark Makes It Easier to Relate with Customers"

What do you like best about Olark? Olark allows you to screen share with your member to show them how to manage their account or process an order. What do you dislike about Olark? I wish that the reporting was a little more customizable with questions unique to our company. What problems is Olark solving and how is that benefiting you? We've realized issues with our website faster when customers can ping us and say something isn't working. We've also converted more people that would ...

"Easy integration, great features. Instant customer feedback"

What do you like best about Olark? Easy code integration into our ecommerce website. Easy learning curve. Follow the customer as they browse. Looks good, works even better. Away times are useful too. What do you dislike about Olark? Nothing I can think of. Except maybe more of a way to save past customer details. Recommendations to others considering Olark: Go for it. It's not going to let you down. What problems is Olark solving and how is that benefiting you? Having the ability to see ...

"Good"

What do you like best about Olark? Easy onboard and integration. Allowed us to switch plans without annual commitments What do you dislike about Olark? Billing can be confusing but we manage to sort it out. Admittedly, we had to switch plans What problems is Olark solving and how is that benefiting you? Live chat ststem

"Great Value"

What do you like best about Olark? Olark has a wide array of functions that make it a very valuable live chat platform. Previously, we used LiveEngage by LivePerson, and were very disappointed with its integrations and functionality. With Olark, our sales staff is able to proactively engage website visitors, take them on guided tours of the website, hand off chats to other operators, and use web hooks to import data easily into our CRM (we use Velocify). Their support has been exceptional ...

"Good lightweight chat solution"

What do you like best about Olark? Quick deployment, clean interface, minimal learning curve for both admins and users. What do you dislike about Olark? Mediocre support, no option to modify pre-chat survey questions to help qualify users. Fairly feature-limited. Recommendations to others considering Olark: Good product in the right context, but I would suggest looking closely at available alternatives before you make a decision about moving forward with Olark. What problems is Olark ...

"Great product!"

What do you like best about Olark? Very easy to set-up and integrate on your site. What do you dislike about Olark? Honestly, there's not anything I dislike about Olark. What problems is Olark solving and how is that benefiting you? We wanted to give site visitors an option to communicate with us and ask questions without submitting an email.