Olark Reviews in February 2025: User Ratings, Pros & Cons

"Free trial is great for online events"

What do you like best about Olark? Olark is extremely easy to install and simple to use. We have used for online events during COVID and I was able to train different volunteers on how to manage the chat feature through Olark easily. Love that they make a free trial available. What do you dislike about Olark? I wished I could put the chat on one page on our website, but it seems like you have to do all or nothing. We use Squarespace, so I'm not sure if it's that specific integration ...

A Solid, User-Friendly Live Chat Application

PROS: Olark is very easy to implement in any department. I work in sales and use Olark to communicate with potential leads that come to out website. We aso leverage its live chat feature to deliver support. Olark is simple that it is quite easy to transfer someone to another operator without having to exit the application. CONS: I do not have any issue with Olark although I have experienced a couple of service outages within the past 9 months. Such occurences are rare though.

The best support you can get without breaking the bank

PROS: First of all, Olark's support team has been very helpful to us. They go to lengths to assist us and we don't even have to break the bank to receive their wonderful support. That aside, the things that I like about Olark are its automated messages feature. Our company is able to automate popup messages that vary depending on which page of the website a person visits. Since we get to choose which messages to display, we can conduct A/B testing that can improve our targeting. CONS: One ...

Great Lightweight Tool With Massive Customization and Awesome Live Support

PROS: Displays the online availability within color scheme. It also boasts of a very advanced system for rating. Integration with other applications is also easy. It's fun and easy to customize the platform, injecting brand elements for more oomph. The visitors analytics are also reliable. I love how Google is supported and that the system is designed to responsive on mobile screens. The live support feature is web-based and easy to embed to other framework or applications. Chat operators ...

Quick and Easy To Use Chat Application

PROS: Easily the user-friendliest chat web software available today. Getting started wasn't a pain and customizing the tool to suit our site is a walk in the park. We upgraded to a paid version and it was a good decision. We were able to tailor our account as well as prospect engagement based on our business requirements. We are also abel to integrate the chat functionality with our marketing pages and blogs as we are generating leads and moving them along in the sales process. CONS: There ...

Adequate But Lacks Native Apps

PROS: It was very easy to embed Olark's live chat tool with just a single line of Javascript. With it, we are able to communicate with our users by retrieving particular ones (those that are triggered by analytics events) into the chat and then deliver our support without exiting the app. The web interface is pretty sweet but logs out too easily. While the free version is okay, I may need to get a premium version real soon. That said, the price point is relatively okay. CONS: I hate that ...

Fantastic 24/7 Support Tool

PROS: Olark enables us to instantly engage our website visitors and never miss an opportunity to provide them with quality service, even when we are offline. The solution offers tons of customization that makes it easy for us to handle our visitors' needs with appropriate messages and timed responses. With awesome reports, you get to see who visited your site, the pages they checked, and the conversations they have within your site. CONS: I sincerely can't find any flaw within the system. I ...

Just Another Decent Customer Support Solution

PROS: As I sought the best customer chatting platform in the market, I encountered a number of them, including Olark. It comes with realtime user monitor and chat functionality that is very basic and akin to most what other customer chat services offer. Olark has useful features, including reporting, integration, departments, etc. While it does have some missing features that other solutions provide, Olark remains to be a very good service that is idea to new and small businesses. CONS: I ...

Using this tool was a really good decision!

PROS: It has provided a really good way for our customers to get in touch with us without having to pick up the phone. Everything has been going on smoothly with Olark, so far. We had the tool running in no time—the set-up was really easy. And the automated response options almost sound as if there’s still another human at the end of the chatbox. CONS: Although they have succeeded in making the auto-responders sounds more human, it’s still quite lacking in this area. I’d like to be able to ...

"OLARK is awesome!"

What do you like best about Olark? I love the way OLARK works so much that I use it everyday at work. I love that with OLARK I see the different metrics showing me how many chats I had and the ratings and so on. What do you dislike about Olark? I can't really think of anything that I dislike about OLARK. Recommendations to others considering Olark: I would highly recommend using OLARK for your business if you have the need for chatting with your customers or clients. What problems is Olark ...