Olark Reviews in February 2025: User Ratings, Pros & Cons

"LiveChat trumps Olark"

What do you like best about Olark? Easy to use! Simple features. Can be used by any age. What do you dislike about Olark? Doesn't allow you to share pictures/screenshots/live webcamera use like Livechat does. Recommendations to others considering Olark: n/a What problems is Olark solving and how is that benefiting you? We realized the lack of benefits Olark had so we decided to move on to LiveChat.

"LiveChat trumps Olark"

What do you like best about Olark? Easy to use! Simple features. Can be used by any age. What do you dislike about Olark? Doesn't allow you to share pictures/screenshots/live webcamera use like Livechat does. Recommendations to others considering Olark: n/a What problems is Olark solving and how is that benefiting you? We realized the lack of benefits Olark had so we decided to move on to LiveChat.

"Easy, simple, efficient "

What do you like best about Olark? Olark is easy to navigate and simple to use. I like the notification style and workflow of it, and it makes my job easier. What do you dislike about Olark? I dislike that you can only have 5 operators. It would be easier if you could have more. What problems is Olark solving and how is that benefiting you? Solving coach issues using technology. I've realized that coaches like to chat rather than call for help.

"Great way for instant chat on your wesbites"

What do you like best about Olark? Gives members a chance to ask questions as they browse their member site - so you can quickly help manage any concerns or answer questions. Transcripts that get sent after the chats are also helpful for record keeping and following up. What do you dislike about Olark? It is a little difficult to add the specific teams (so that your team gets directed to the questions you can answer, and sales goes to sales, etc) to your website when you start the process. ...

"Olark Helps Agency Respond To Live Chat"

What do you like best about Olark? Our agency was looking to add a click to chat function and we didn't want to break the bank. My team reviewed several competitors and landed on Olark based on useability and price. What do you dislike about Olark? Some of the other competitors were more sophisticated and offered more templated responses, but for the money we are satisfied with the product. Recommendations to others considering Olark: We are satisfied with the quality of the product for the ...

"Great way to connect to our customers in real-time"

What do you like best about Olark? It makes it easy for different members of our company to connect with our customers when they need us. The transcript being saved and sent to appropriate people is also extremely helpful for keeping records. What do you dislike about Olark? Sometimes messages go to multiple people on our team who are signed on, or if they get kicked out and come back on they get reassigned. Causes some confusion. Recommendations to others considering Olark: Use the ...

"Great Chat Tool"

What do you like best about Olark? I like the alert feature and that you can set up an automated message to people browsing the site after a set amount of time. Also being able to chat with co-workers at our other location for a quick question or clarification on something is handy as well. What do you dislike about Olark? Sometimes the audio alerts don't happen and I've missed chats because of this. Recommendations to others considering Olark: Go for it. It's user friendly, customizable, ...

"Great Chat Option"

What do you like best about Olark? The amount of features you get for the small amount you pay. We researched multiple options but this was the best value. I like the ability to reach out to customers if they are stuck on pages and the ability to screen share so we can see what customers are looking at. What do you dislike about Olark? There are no features that I dislike at this time. What problems is Olark solving and how is that benefiting you? We are trying to reduce the amount of calls ...

"Olark Chat"

What do you like best about Olark? Very easy to use dashboard. It allows you to store a generous amount of prepared responses to common questions to improve efficiency as well as give quicker responses to prospects. What do you dislike about Olark? It seems to go in rest mode too quickly which I think I probably have control over. Really nothing to complain about. It is pretty efficient. Recommendations to others considering Olark: It's a great choice if you are trying to get closer to ...

"Good product and great people"

What do you like best about Olark? The product does everything that you would expect from it and more. The people at Olark are helpful and kind. What do you dislike about Olark? You have to pay a 1 time fee to have access to style your own chat window exactly like you want it. To me, that should be a given. What problems is Olark solving and how is that benefiting you? We just needed a working chat system for our sales team that looked good on our site. It does everything we need it to!