Olark Reviews in February 2025: User Ratings, Pros & Cons

"Easy to use "

What do you like best about Olark? It has lots of variances to customize the chat window What do you dislike about Olark? I like it enough not to say there is anything I don't like Recommendations to others considering Olark: Try it What problems is Olark solving and how is that benefiting you? Website chat

"Easy to use "

What do you like best about Olark? It has lots of variances to customize the chat window What do you dislike about Olark? I like it enough not to say there is anything I don't like Recommendations to others considering Olark: Try it What problems is Olark solving and how is that benefiting you? Website chat

"Extremely User Friendly Chat!"

What do you like best about Olark? Olark allows you to create easy shortcuts to use in your chats! Instead of typing each question or comment, I can preload shortcuts so that I only need to type a character! The chat's ability to tell a location and whether or not the visitor is a current or new customer is also extremely helpful! The integration with Salesforce is awesome! Leads get pushed directly to our CRM What do you dislike about Olark? Sometimes the chat can lag the correct page that ...

"A great chat tool!"

What do you like best about Olark? Olark was easy to setup and even easier to use. Customers can quickly get a response and interaction with them makes it a friendly experience. What do you dislike about Olark? There's not much to dislike - maybe some more custom options would be nice. Recommendations to others considering Olark: If you need an easy to install and easy to use chat product this is it. Olark gives your sales/support team a simple tool to make customer interactions friendly ...

"Olark is a great chat plugin for any websites. "

What do you like best about Olark? I love the ease of use with Olark. It's a simple tool but offers plenty of robust features to chat with customers who are viewing my web page. I'm able to archive and retrieve chats from previous customers and view them all in a clean format. What do you dislike about Olark? I don't dislike much about Olark, but it doesn't seamlessly connect with HubSpot, which makes keeping transcripts in one place, with a specific contact, a bit ...

"Great for interacting with website visitors"

What do you like best about Olark? I like being able to chat with someone visiting our website right away What do you dislike about Olark? I dislike that you can't tell sometimes who a person is, it only shows the location they're visiting the website from What problems is Olark solving and how is that benefiting you? Solving an issue of being able to interact with someone researching our product right away

"Simple, Easy to set up LIve Chat Service"

What do you like best about Olark? Olark is super simple to implement and get running with. Once you initially set up your preferences this is pretty plug and play and works as you would expect. Interface is wonderfully customization and the company n general is a delight to work with due to their fantastic customer support and documentation. What do you dislike about Olark? The dislikes I have mainly stem from our organizations outgrowing of the platform. We are in desperate need of a ...

"Simplistic Chat Service"

What do you like best about Olark? It's pretty straightforward and easily customizable, for admins. I enjoy that its somewhat basic, because you don't have to worry about getting too complicated. It does have the basics, like showing where the user came from, or what page they were viewing. FAQ's were hosted by an external tool, however it was still easy to refer them to it, and it was easy to have canned responses. There was no auto-greeting however which could use work. What do you ...

"Simplistic Chat Service"

What do you like best about Olark? It's pretty straightforward and easily customizable, for admins. I enjoy that its somewhat basic, because you don't have to worry about getting too complicated. It does have the basics, like showing where the user came from, or what page they were viewing. FAQ's were hosted by an external tool, however it was still easy to refer them to it, and it was easy to have canned responses. There was no auto-greeting however which could use work. What do you ...

"Great Chat Feature!"

What do you like best about Olark? The technical support team is quick to respond and super friendly! What do you dislike about Olark? The lack of customization for the chat windows themselves. Recommendations to others considering Olark: If your company does not currently use a Web Chat feature for your website, I would definitely consider this platform! Olark also has a great customer service team that can help with technical issues, or takes suggestions when you have an idea for ...