Olark Reviews in February 2025: User Ratings, Pros & Cons

"Easy Chat Tool"

What do you like best about Olark? It's really easy to connect Olark to Zendesk, so this way, there's always a place for messages to go. What do you dislike about Olark? Nothing at all. It does what it's supposed to do in a simple manner. What problems is Olark solving and how is that benefiting you? Direct chat and always having an outlet to chat with us as a customer.

"Simple to use and perfect for quick on-boarding. "

What do you like best about Olark? Olark is an outstanding live chat software that's perfect for an entry level customer service team. It's straight forward, has a great UX/UI/ and can be implemented in minutes. What do you dislike about Olark? Honestly, nothing. The software is intuitive and the free trial lets you test out if it's a great fit for your organization. Recommendations to others considering Olark: Even if you're curious, check out the free trial. It's excellent for for small ...

"Simple to use and perfect for quick on-boarding. "

What do you like best about Olark? Olark is an outstanding live chat software that's perfect for an entry level customer service team. It's straight forward, has a great UX/UI/ and can be implemented in minutes. What do you dislike about Olark? Honestly, nothing. The software is intuitive and the free trial lets you test out if it's a great fit for your organization. Recommendations to others considering Olark: Even if you're curious, check out the free trial. It's excellent for for small ...

"Great tool with easy integrations"

What do you like best about Olark? This tool was a snap for my engineering team to integrate into our CRM. What do you dislike about Olark? That I cannot pull reports based on avg handle time. What problems is Olark solving and how is that benefiting you? Customer response time and first resolution rate.

"Olark is great as a chat platform"

What do you like best about Olark? Only our chat was run through Olark, and it was easy to adjust our settings and chatters to fit our needs. What do you dislike about Olark? We couldn't integrate with our help desk center. So we needed multiple platforms running at once. Recommendations to others considering Olark: Try and integrate it into your help desk for ideal use. If just need a chat center this is perfect for you! What problems is Olark solving and how is that benefiting you? We ...

"Good but could be better"

What do you like best about Olark? Ease of setup was ideal since we needed a quick resolution when our previous platform would no longer work for us. What do you dislike about Olark? I wish there were more reporting options and we have the ability to tag chats based on keywords and pages the client was on when speaking with an agent. However, they have added additional reporting features that are helpful. What problems is Olark solving and how is that benefiting you? We needed a way to ...

"Good Chat tool"

What do you like best about Olark? I like that you can choose how many chats you want open at one time What do you dislike about Olark? It was really hard to get signed in the first time What problems is Olark solving and how is that benefiting you? Customer support, being able to talk to them right away solves problems faster

"Olark is Easy"

What do you like best about Olark? I like that you can send the chat to Freshdesk on command. What do you dislike about Olark? I don't like that it lets the customer rate the chats. They don't know what they're talking about. What problems is Olark solving and how is that benefiting you? Olark is good for quick problems that the support team can solve: people asking questions, people doing something on our website and needing instruction, etc. It more efficient to use Olark than to talk on ...

"Easy to setup, easy to use"

What do you like best about Olark? The ability for us to add it to our existing websites, where ever we wanted was extremely easy. What do you dislike about Olark? There aren't as many "detailed reports" as with some other chat products. But what is there meets my needs. What problems is Olark solving and how is that benefiting you? Instant, real-time support and sales assistance for our customers.

"Easy to setup, easy to use"

What do you like best about Olark? The ability for us to add it to our existing websites, where ever we wanted was extremely easy. What do you dislike about Olark? There aren't as many "detailed reports" as with some other chat products. But what is there meets my needs. What problems is Olark solving and how is that benefiting you? Instant, real-time support and sales assistance for our customers.