Olark Reviews in February 2025: User Ratings, Pros & Cons

"Olark a great tool for sales!"

What do you like best about Olark? it is a great tool, is easy to setup and use, it has a lot of features, I like the integrations with other softwares like mailchimp,the reports are very helpful because it shows a lot of important data. What do you dislike about Olark? I do not like that it cannot have an integration with a bot, I would like to have a bot integrated so I can have a frecuent questions database that the boot can answer before to call to an agent. Recommendations to others ...

"Olark is a straightforward live chat solution"

What do you like best about Olark? I've enjoyed how easy it is to use Olark. It was simple to install on our website, easy to configure, and didn't take much time at all before we were live chatting with customers. What do you dislike about Olark? Olark lacks a mobile solution and doesn't offer strong alternatives through third party integrations. An integration with Slack is available, but there are some glitches. Recommendations to others considering Olark: Olark offers a handy guide that ...

"Olark is straight to the point. "

What do you like best about Olark? We needed a live chat program and Olark gave us just that and at an affordable price too. I like the ui of this program, it is straight forward and easy to navigate. We didn't have to spend days training our staffs on how to use this tool. They picked it up themselves within a day. What do you dislike about Olark? Olark doesn't yet have a mobile app. Thus our support team can't connect with customers on the move. Recommendations to others considering ...

"A great experience that could use some tweaks"

What do you like best about Olark? Incredibly customizable, with an easy-to-use interface. What do you dislike about Olark? No native Windows app, which makes it hard to use some of the features that they only offer on web. What problems is Olark solving and how is that benefiting you? Giving customers an option for live contact with support representatives, in a format that is more efficient for the team to handle.

"Best Live Chat Option"

What do you like best about Olark? Olark gives you the ability support your product via live chat. This is huge for our team as we get so many phone calls and emails from users about very small questions or requests that can be answered quickly. Phone calls and email are no where near as quick as live chat! Olark has an amazing interface and user experience. Olark also gives our team sufficient analytics on our users! Pretty awesome stuff. What do you dislike about Olark? I would like the ...

"Olark has been a useful tool to us thus far."

What do you like best about Olark? I really enjoy that you can use API's to integrate Admin access on our end within Olark. What do you dislike about Olark? Sometimes the Analytical reports will not email to me in a timely manner. Recommendations to others considering Olark: It's an extremely useful tool for implementing a chat feature within your company. What problems is Olark solving and how is that benefiting you? It allows us to chat with our customers - therefore offering quicker ...

"Great for team chats "

What do you like best about Olark? It's easy to use and ping in. I like that it gives me the option at the end to send a copy of the chat transcript to my email in case I need to reference it later. What do you dislike about Olark? When it goes down, it's impossible to get in touch with the person I need. What problems is Olark solving and how is that benefiting you? Chat with resolution team

"Olark Review"

What do you like best about Olark? great company feature for clients to be able to message us right away What do you dislike about Olark? there pretty much always needs to be someone managing the olark messages because customers can inquire any time of day What problems is Olark solving and how is that benefiting you? tremendously helps our customer support

"Helpful database and support "

What do you like best about Olark? Ease of use is probably the #1 likability factor I have using Olark. What do you dislike about Olark? System preferences would be what I would describe as what I dislike most. What problems is Olark solving and how is that benefiting you? Communication division between customers and employees.

"Simplistic, Yet All You Need"

What do you like best about Olark? Olark is super simple to use, but also allows you to do everything you'd expect a chat software to accomplish. What do you dislike about Olark? Sometimes Olark times out a little quickly, and marks my status as "away" without me noticing. What problems is Olark solving and how is that benefiting you? Olark is a great way to be of service to potential customers, as well as existing customers at any moment. This product breaks down a barrier that without ...