Olark Reviews in February 2025: User Ratings, Pros & Cons

"Simple product "

What do you like best about Olark? Works best to support straight forward simple use cases. What do you dislike about Olark? Doesn’t support the intelligence routings based on agents availability and integration with other CRM applications such as Salesforce What problems is Olark solving and how is that benefiting you? Online chat availability for customers

"Simple product "

What do you like best about Olark? Works best to support straight forward simple use cases. What do you dislike about Olark? Doesn’t support the intelligence routings based on agents availability and integration with other CRM applications such as Salesforce What problems is Olark solving and how is that benefiting you? Online chat availability for customers

"Great UI and Support"

What do you like best about Olark? The simplicity of the UI used as an operator, and on the viewers side is minimal but effective. What do you dislike about Olark? Sometimes Olark network may not be up but out of 1000 times logging in, this happens maybe 1 to 5 times. Not unreasonable. I also hope operator could send attachments. I also hope there could be a group chat feature for operators. What problems is Olark solving and how is that benefiting you? Quick and fast website loading allows ...

"Easy to Navigate"

What do you like best about Olark? Ease of use; very intuitive. Can easily search transcripts for previous conversations and integrates well with Salesforce. What do you dislike about Olark? Wish there was a way to direct chat to different teams; i.e. Sales vs Support What problems is Olark solving and how is that benefiting you? Great for assisting customers who are reluctant to get on the phone without having to deal with the slow pace of emails. Nice way for customers to reach out for ...

"Cheap, no frills, gets the job done"

What do you like best about Olark? Olark is by far the cheapest option out there. They get the job done. What do you dislike about Olark? They don't have a lot of things build in for automation such as high quality chat bots etc. They are the discount airline of chat providers Recommendations to others considering Olark: If you are looking for something no frills. Olark is a solid option. If you want to deflect contact etc. you will have to go with something higher end What problems is ...

"Olark gets the job done but needs some work."

What do you like best about Olark? - Olark is great for chatting prospects via instant messaging. - It is easy to log a chat into the CRM I use with a simple command. - Transcripts from previous conversations are accessible within the platform. What do you dislike about Olark? - If a chat ends before using the command to log it into my CRM, you are unable to push the transcript into your notes easily. In order to log it at that point, you would have to copy and paste it into the CRM which ...

"A great chat service."

What do you like best about Olark? You can customize the chat box however you choose, colors, logos, text, etc. It now has a mobile option so people on their mobile phones can chat. What do you dislike about Olark? Nothing at the moment. :) I started using this after a few products a few years ago and it seems to work very well. Recommendations to others considering Olark: A great way to be present and check in with new website visitors. What problems is Olark solving and how is that ...

"Review of Olark"

What do you like best about Olark? It's really clean and easy to manage different chats at the same time What do you dislike about Olark? The noise it makes. It's recently been updated I think and I can't stand the new noise. Small issue, no big deal, but it's annoying. What problems is Olark solving and how is that benefiting you? People who want information regarding general questions that don't want to call or email in, get a quick answer promptly.

"A great chat program"

What do you like best about Olark? It's easy to use, and it's easy to implement. I think we were up and running within a week of buying the software. What do you dislike about Olark? It'd be nice to be able to attach files, as when we work with students, we often need to send them documents, so it'd be nice to do that via chat. Recommendations to others considering Olark: Great product, inexpensive, easy to implement. What problems is Olark solving and how is that benefiting you? It's a ...

"User friendly interface for chatting with customers"

What do you like best about Olark? I like the easy to use interface on the user end and on the customer side. It's easy to navigate . What do you dislike about Olark? I honestly don't have too many dislikes. I really enjoy the platform. I wish maybe there were some improvements available for the transfer function, but besides that I'm pretty happy. What problems is Olark solving and how is that benefiting you? Being able to reach the customer not on the phone is a very useful function and ...