Olark Reviews in February 2025: User Ratings, Pros & Cons

The Best Choice for Live Chat

PROS: Olark delivers live chat functionality that enables you to support your product efficiently and effectively. This is big as we tend to be at the receiving end of torrents of phone calls that are usually about small questions and requests that have simple answers and solutions. With Olark's live chat feature, we can deliver the best customer service faster than what phone and email allowed us. The interface and user experience have been amazing so far. On top of that, we also get ...

"Such a great live chat program!"

What do you like best about Olark? We implemented this in a day and it was SO easy to install. You can customize it a bit to match your branding. The customer's portal and the admin's portal is super clean and easy to use. It gets the job done. What do you dislike about Olark? Reporting is not extremely customizable. They just added send a photo, which is GREAT. I wish admins can send photos back, but I Think OLARK is working on this already. Other than that, I do not have many ...

"Such an easy program for new chat users!"

What do you like best about Olark? I love how simple the system is to use and implement. It took us no time to get up and running and is such an amazing tool for our customers. Our Customers also love the quick easy solution for questions they have. If customers are on our website and have a question, they do not want any stumbling blocks on their path to purchase and this solves that issue! What do you dislike about Olark? We can’t easily transform a chat into our support system to create ...

A very intuitive and attractive customer engagement tool

PROS: Attracting high value traffic is a challenge for many online businesses. So is converting that traffic into happy and loyal customers. Olark has been able to help us with that. The tool allows us to create our own personalized to attract customers and engage them directly with our support reps. Olark also makes tracking customer movements and analyzing their sentiments easy. CONS: I do find that Olark has come compatibility problems in terms of maing it play with applications crafted ...

Awesome Live Chat Platform

PROS: Olark has recently become our live chat solution and it is clear that our customer love it. The system instanly provided our clients with quick and easy access to out world class support group and that really made them happy. We initially implemented Olark on a small scale and after seeing that everything was so smooth, we decided to open up Olark to our whole client base. While the majority of our user base belongs to the older demographic, they didn't have a hard time using the ...

"Olark, very user friendly & cost effective platform"

What do you like best about Olark? The platform is feature rich and keeps you informed of who you're communicating with. What do you dislike about Olark? There isn't much to dislike with the platform, but if I could change one thing, I'd add an app integration with my CRM so I don't have to have multiple browser tabs open. One for Olark & one for CRM. What problems is Olark solving and how is that benefiting you? General customer support from their PC or mobile browsers. End users can ...

"Great way to manage traffic to your website"

What do you like best about Olark? I love being able to reach out to my website traffic. It is an easy way to answer any questions and make a personal connection with people to retain them. What do you dislike about Olark? There is absolutely nothing I do not like about Olark. They let you customize your conversation box so you can make it according to your needs. Recommendations to others considering Olark: Its a great way to reach out to your website visitors. If you are not available ...

"Olark"

What do you like best about Olark? It's easy to locate transcripts when needed What do you dislike about Olark? I do not dislike anything about it other than sometimes when it takes a minute to load, other than that,no complaints. Recommendations to others considering Olark: Very useful in an Operations setting especially for casework What problems is Olark solving and how is that benefiting you? locating duplicates cases of the same issues if a customer reaches out via Olark, we can ...

"Useful but could be better"

What do you like best about Olark? Easy to chat with customers and clients. What do you dislike about Olark? The inability to transfer a chat to word or an email. Have to cut and paste and formatting is a pain. What problems is Olark solving and how is that benefiting you? Easy for customers or clients to contact us if lines are full.

"Olark Is Very User Friendly!!!"

What do you like best about Olark? How easy it is to use! It never crashes, ability to add personal shortcuts! What do you dislike about Olark? When I end chats at times it seems to not work then I have the same person chatting me hours later Recommendations to others considering Olark: It is very user friendly What problems is Olark solving and how is that benefiting you? Customer questions. Chat is great! If the phone lines are busy chat is a great alternative!