Observe.AI Reviews in January 2025: User Ratings, Pros & Cons

"Observe.AI has made our QA process more efficient"

What do you like best about Observe.AI? It is helpful to be able to see a call transcript, as well as specific "moments" where I can search as a QA Analyst and make sure certain requirements have been fulfilled What do you dislike about Observe.AI? At times, the transcript is not accurate and creates incorrect moments. While not a dealbreaker, and can be solved by listening to the interaction instead, it is frustrating to have incorrect moments added What problems is Observe.AI solving and ...

"It has been able to help us be fast at QA"

What do you like best about Observe.AI? We are faster at doing our QA evaluations. Centralized location for most common mistakes on evaluations. What do you dislike about Observe.AI? There were a lot of things promised before we signed contracts that still haven't been delivered 18 months later and now the prices for those things will go up. We were told we would have emails and chats in OAI by 2/2021 and we just got chat but still no email and we will have to pay for a multichannel ...

"Easy to use & helped drive results"

What do you like best about Observe.AI? User Friendly Product that has help drive quality improvements with my call center staff and saved hours of monitoring calls manually allowing us to identify key areas to focus improvement efforts on. What do you dislike about Observe.AI? Need to line up the correct experienced resources from the start of the project. What problems is Observe.AI solving and how is that benefiting you? Identifies short comings and missed script opportunities to coach ...

"that transforms contact centers by embedding AI into customer conversations"

What do you like best about Observe.AI? observe.ai is helpful when ti comes to evaluating calls if assurance is not available and also most of the calls are evaluated in observe.ai We help Contact Centres optimize customer, agent and user experience to ultimately thrive. The all-in-one quality assurance and improvement platform. What do you dislike about Observe.AI? dislike about observer.ai is sometimes the evaluated time is not complete. aims to address this challenge by enabling ...

"Quick and Efficient Coaching Tool"

What do you like best about Observe.AI? Transcript of actual call. Ease to fast forward and rewind. What do you dislike about Observe.AI? No Call ID for seperate SM Coaching Tracker, No date of call What problems is Observe.AI solving and how is that benefiting you? Solving the inability to find leverage Items to coach

"Observe.Ai a very reliable flatform"

What do you like best about Observe.AI? I really like Observe.AI because it is very helpful to my daily work and it conserves my time to finish my task. It can also be a reliable source of data that inlines to my work nature. What do you dislike about Observe.AI? Since using Observe.Ai in this new updated version I think there is no dislikes for me to share. Last time I'd raise a suggestion about their security method and after the suggestion they fixed it as soon as possible and now I ...

"Feedback"

What do you like best about Observe.AI? It's very helpful because it makes my work easier than before, it's tools are very effecient and useful. I will definitely recommend this to my other workmates. Thanks! What do you dislike about Observe.AI? What I dislike about Observe.AI is the part where it suggest NO but it should be YES it's a little hassle and a waste of time, it takes a lot of time especially in reasoning out why it should be YES rather than NO. What problems is Observe.AI ...

"Observe.ai experience"

What do you like best about Observe.AI? Observe.ai is very helpful when it comes to evaluating calls especially it has a transcriptions and it is a user friendly, easy to access compared to other tool we used. What do you dislike about Observe.AI? Sometimes observe.ai is not accurate in terms of timestamp and the captcha is difficult to answer, it always says error even you selected the correct one, and when it comes to transcription of numbers, for me it is better if its a digit not in ...

"Observe.AI is easy to use."

What do you like best about Observe.AI? The fact that Observe.Ai has a play button that you can easily click whenever you want to jump to a specific timestamp. What do you dislike about Observe.AI? The transcription is not accurate and often times words are different from what the speaker is saying. Recommendations to others considering Observe.AI: Observe.AI can be access easily and can make your work a lot better. This tool can help me evaluate my assigned work load more ...

"FEEDBACK FOR OBSERVE.AI"

What do you like best about Observe.AI? What I like best in Observe.AI is that it is a user-friendly tool. It is very convenient to use and everything is accessible. Overall, It is a great tool to use. What do you dislike about Observe.AI? I don't have any dislikes in this tool, however, I am still struggling in looking for the call backs, but I believe that learning to use the tool will help me navigate the tool effectively. What problems is Observe.AI solving and how is that benefiting ...