Observe.AI Reviews in January 2025: User Ratings, Pros & Cons

"Positive work tool"

What do you like best about Observe.AI? Observe.AI allows me to listen to and evaluate phone calls. What do you dislike about Observe.AI? The long list of filters on the call page can be too much. It would be helpful to save/highlight the four filters I use. What problems is Observe.AI solving and how is that benefiting you? This program helps me to listen and evaluate calls.

"Quality Assurance"

What do you like best about Observe.AI? It can identify all valued information.. and evaluate properly.. it also help us audit the call for our client and monitor our agents if they are following proper call flow. What do you dislike about Observe.AI? Some of the calls are distorted or broken and some calls are not uploaded, theres a delay sometime and cause problem. because of that we are using another aoolications. What problems is Observe.AI solving and how is that benefiting you? It can ...

"Very good in assisting tracking the quality of customer service that is being provided to callers"

What do you like best about Observe.AI? When done correctly, It assist in seeing where certain parts of conversation happen, such as demographic confirmation What do you dislike about Observe.AI? I use it just to monitor calls, so there is nothing that I can say I dislike What problems is Observe.AI solving and how is that benefiting you? As stated previosuly there will be times where it registered that foul language was used, but there was not

"It is a very amazing and Detailed Oriented"

What do you like best about Observe.AI? I love the statistics of the program. It is very organized and user friendly. The user interface is relatively easy to follow and has many recordings to help you get better at your job. What do you dislike about Observe.AI? That the program isn't always accurate; when looking back at reviews, the program does not always gets the words spoken correctly. What problems is Observe.AI solving and how is that benefiting you? Keeping track of things and ...

"observe is very easy to use and user friendly."

What do you like best about Observe.AI? The helpful filters and tools that make it easier to find the calls I need to find. What do you dislike about Observe.AI? i dislike that when i go to evaluation and go back to calls i have to reset my filters, What problems is Observe.AI solving and how is that benefiting you? Observe is benefiting me by giving me all the right tools to do my job to the best of my ability swiftly and efficentaly.

"Great tool where the layout is easy to use and simple enough to build out the moments."

What do you like best about Observe.AI? The fact that their team takes care of the code behind the speech analytics tool. We just input the phrases and they take care of the rest. Previously we had to input the syntax code ourselves which was a hassle. What do you dislike about Observe.AI? The advanced moments not having the ability to use timing to pull the exact language we need and they lack the "not near" logic to avoid specific phrases linked to other words. What problems is Observe.AI ...

"Observe.AI has made interaction analytics easy for us"

What do you like best about Observe.AI? The ease of use is unmatched. I have worked on more complex platforms, Observe.AI does the heavy lifting for you so you can focus on the insights. What do you dislike about Observe.AI? Some parts of the platform are not as mature as others. I do not like the lack of repeat call journeys, customizable moments, and customizable proximities. What problems is Observe.AI solving and how is that benefiting you? What drives our customer confusion, ...

"A tool which has all the required information in a Balanced and Complete form."

What do you like best about Observe.AI? I felt the words and phrases headers are the cool ones. I like the way we can search with the words and phrases agents or customers use of words. It gives us detailed information about the customer's reaction to the agents or vice-versa. What do you dislike about Observe.AI? I am still learning and trying to understand the different headers so I cannot say that I dislike the product yet. I think with the passing days I will have more to say. What ...

"It has been amazing"

What do you like best about Observe.AI? The information I get from observe for coaching has made my outbound department grow. I never was able to get the information I had without manually listening to 100's of calls that I did not have time for. This gives me more time for other things. What do you dislike about Observe.AI? Not being able to edit auto-submit, but Observe will have this feature by quarter 1, which is exciting! What problems is Observe.AI solving and how is that benefiting ...

"observe"

What do you like best about Observe.AI? super helpful to gather data quickly to share with other teammates What do you dislike about Observe.AI? sometimes there is too much to sift through What problems is Observe.AI solving and how is that benefiting you? solving problems around qa and now we are gathering data and feedback easily