Nutshell Reviews in April 2025: User Ratings, Pros & Cons

"If you are looking for a simple, affordable sales solution, this is among your best options."

What do you like best about Nutshell? Easy to get started and get going. Doesn't take long to teach others how to use. Oh yeah, super affordable. They push out a a few new features throughout the year. What do you dislike about Nutshell? Search function is close to worst I've seen; it is very hard to find leads, contacts, etc even when you type out the full name. Limited in reporting; most of our reporting is done outside of this software. What problems is Nutshell solving and how is that ...

"Backbone of our sales process!"

What do you like best about Nutshell? Powerful system but still easy to use, no where near as complex as competitors but equally as powerful. Low cost flexible cost model is perfect for the various businesses I am involved with. What do you dislike about Nutshell? As a newish product there are still some bugs, but the team is responsive and highly qualified and always takes care of us. Recommendations to others considering Nutshell: I have personally recommended Nutshell to at least a dozen ...

"Backbone of our sales process!"

What do you like best about Nutshell? Powerful system but still easy to use, no where near as complex as competitors but equally as powerful. Low cost flexible cost model is perfect for the various businesses I am involved with. What do you dislike about Nutshell? As a newish product there are still some bugs, but the team is responsive and highly qualified and always takes care of us. Recommendations to others considering Nutshell: I have personally recommended Nutshell to at least a dozen ...

"Great CRM for Small to Medium Sized Businesses"

What do you like best about Nutshell? From day one (we've been using nutshell almost as long as they've been around), I was impressed by the level of customizability. Many CRMs force you into one method or process, but nutshell gives you choices that help you customize it to your company's processes. They have a fairly robust API that is great for automating the import of leads from other systems. Their round-robin distribution fairly distributes the leads and is one feature that keeps us ...

"This CRM system is user friendly and can be customized to your processes"

What do you like best about Nutshell? I like that we can have multiple customized processes that utilize the Dashboard and provide you with a clear vision of where your Leads are in your steps and how well they are progressing. I also like the Reporting that this system provides. What do you dislike about Nutshell? That you cannot house email templates or have a work flow of automated campaigns and processes, similar to Salesforce's Act-On system. What problems is Nutshell solving and how ...

"Simply the best CRM I've ever used!"

What do you like best about Nutshell? Ease of use! Users can focus on selling! What do you dislike about Nutshell? There is absolutely nothing I don't like about Nutshell. The only way I could be more excited was if they came out with a "Client" management interface (as Nutshell is best suited for the pre-sales process). What problems is Nutshell solving and how is that benefiting you? Nutshell keeps us organized! With an interface I can teach to someone in 5 minutes, it does everything we ...

"Simply the best CRM I've ever used!"

What do you like best about Nutshell? Ease of use! Users can focus on selling! What do you dislike about Nutshell? There is absolutely nothing I don't like about Nutshell. The only way I could be more excited was if they came out with a "Client" management interface (as Nutshell is best suited for the pre-sales process). What problems is Nutshell solving and how is that benefiting you? Nutshell keeps us organized! With an interface I can teach to someone in 5 minutes, it does everything we ...

"Solid product for small businesses."

What do you like best about Nutshell? 1) The setup of Nutshell is easy -- setting up processes, milestones, tasks, activities are very easy. 2) Also, the main dashboard showing all of the activity within our company is pretty easy to follow. 3) Customer service is pretty responsive. 4) Price point is very reasonable. What do you dislike about Nutshell? 1) Nutshell doesn't work for subscription revenue companies. If your company earns its revenues from monthly or annual subscriptions, ...

"Easy to Use, Comprehensive"

What do you like best about Nutshell? The interface is intuitive and it's easy to customize reporting and special fields. What do you dislike about Nutshell? Notifications are sometimes iffy (you don't automatically get notified of changes others make to your leads unless you proactively subscribe). What problems is Nutshell solving and how is that benefiting you? Nutshell has made working together on the sales pipeline much easier. Being able to document phone calls and demos in one place ...

"Easy to Use, Comprehensive"

What do you like best about Nutshell? The interface is intuitive and it's easy to customize reporting and special fields. What do you dislike about Nutshell? Notifications are sometimes iffy (you don't automatically get notified of changes others make to your leads unless you proactively subscribe). What problems is Nutshell solving and how is that benefiting you? Nutshell has made working together on the sales pipeline much easier. Being able to document phone calls and demos in one place ...