Nutshell Reviews in April 2025: User Ratings, Pros & Cons

"Nutshell is easy to pick up on and is very helpful in managing and improving my daily productivity. "

What do you like best about Nutshell? I most utilize nutshell in recording conversations with potential and current clients. That part has been integral for me as there are times when my sale with a client will stretch out over a year and therefore i can go back and easily review my prior conversations. What do you dislike about Nutshell? The app can be a little more difficult to work with. There are times when the information is harder to access while on the app. Recommendations to others ...

"Good but opportunity for improved service is the golden ticket waiting to be taken"

What do you like best about Nutshell? I like the clean look of the software and my favorite tool is that one that allows me to take a picture of a business card and it puts the person into my database. Also like the feature that allows me to makes calls from within the app and log it as I go What do you dislike about Nutshell? Hours of customer service is weak. Appearntly the west coast customers are not as desirable as east coast If you don't make a call by 11am you will not reach them. So ...

"Good experience on Desktop Version But Average ExperIence On Mobile App "

What do you like best about Nutshell? Dashboards Schefule And Alerts are well managed What do you dislike about Nutshell? Limited Options On Mobile App And Cdashes What problems is Nutshell solving and how is that benefiting you? Lead Pipeline And Its Follow Up To Increase Conversions

"Super User Friendly and Support is Fantastic"

What do you like best about Nutshell? I love how Nutshell integrates completely with my gmail allowing me to respond to customers either from my email or the app on my phone or the web application. It's so easy to keep track of everything! Additionally, support is fantastic! Every time I've asked for help they've been available within 15 mins to answer my questions and walk me though my problems. It's also the least expensive program of it's kind with all of the features it offers. I've use ...

"A good system if you know exactly what you want"

What do you like best about Nutshell? I like the fact that you can customize it to fit whatever needs you have, and the versatility to change when needs change. What do you dislike about Nutshell? The fact that changes aren't retroactive; changes made to the system only execute going forward.....in some ways this is good, but not when you are changing workflow on a contact cycle. Recommendations to others considering Nutshell: Extremely versatile; just ensure that your requirements are ...

"Made the switch from Salesforce to Nutshell for our CRM"

What do you like best about Nutshell? The people at Nutshell spent tons of time making sure we were a good fit and that we were comfortable with their product and processes. They bent over backwards to show us the functionality and offered to help us with uploading files and demo the services. What do you dislike about Nutshell? There are still a few features that could be better handled by default with some programming changes but there are suitable workarounds to handle our very specific ...

"Uncompromising time saving CRM tool"

What do you like best about Nutshell? Nutshell really helps me to stay organized. I like that I can set up a process and it will auto assign tasks for each of the new leads I add. This ensures that I don't drop the ball, but it doesn't require me to set up a task schedule for each individual lead I add. This process saves me a significant amount of time without compromising my relationships with my leads. Almost everything that I need is in Nutshell. Very rarely do I think, I wonder if I ...

"I think this is a great product."

What do you like best about Nutshell? I like how user friendly the software is and that you can flip from page to page very easily. I also like that the tabs are pretty self explanatory with the labels that are used. The format overall looks good from an outside of the software perspective but when delving in it is very professional. What do you dislike about Nutshell? I dislike the lead sections and how it is connected to the people's pages but I also think that has more to do with my ...

"Doesn't live up to expectations and client support is slow, often times helpless. "

What do you like best about Nutshell? Nutshell has been easy to use and easy to run reports out of. It's quick and allows for rapid visual assessment of sales and progress with their graphs and reporting. The email integration in contacts is helpful though it's not very robust. What do you dislike about Nutshell? There are some major issues with lag time from the dashboard to contacts. No real time updates it seems. There have been issues with security, not from an outside party but they do ...

THE Sales Tool for Small Businesses

I don't know how any sales team could get the job without it. Before Nutshell, my team had no formal method to track or work leads. Adopting this sales tool prompted us to build out a sales process that is now a driving factor in our growth. My team can easily communicate within the system and I have visibility into what's going on. I don't know where we'd be without Nutshell!