Nutshell Reviews in April 2025: User Ratings, Pros & Cons

"Great for Me"

What do you like best about Nutshell? As a newcomer to CRMs, Nutshell is pretty straightforward and easy to understand. I really enjoy the dashboard feature we can display in the office so everyone can see how our pipeline is doing. I also love the "Scan business card" feature which makes networking so much better. What do you dislike about Nutshell? There are a few kinks that I am working out when it comes to adding leads and not duplicating people. I need to dig around a little ...

"Use Nutshell for sales lead tracking daily"

What do you like best about Nutshell? Creating leads and being able to see a list of them is very easy. Then I can sort the lead database based on several different criteria instantly allows me to focus on the key leads. You can open multiple copies and see your leads sorted different ways. Also, there are weekly goals for calling, emailing, and hosting meetings which is actually more useful than I imagined to monitor and self regulate my daily and weekly progress. What do you dislike about ...

"Good Experience"

What do you like best about Nutshell? It is easy to use and understand. I like how I can see what others are doing throughout the day. What do you dislike about Nutshell? I wish we could upload company production reports better. We don't use the lead reporting. Recommendations to others considering Nutshell: Great for tracking contacts and communications with them. What problems is Nutshell solving and how is that benefiting you? We are able to track communications more effectively.

"Main tool to track new and existing business"

What do you like best about Nutshell? I like the user interface the most. It's very clean. What do you dislike about Nutshell? I've had issues with logging activities on a lead - and attached to that lead is a person - but after the lead is closed, the note/activity doesn't follow the person. I have to go into the old lead. Recommendations to others considering Nutshell: Open it every time you start your computer to help with planning out your day! What problems is Nutshell solving and how ...

"A great place to work with"

What do you like best about Nutshell? You can post comments about any person or activity you are doing for your business contact What do you dislike about Nutshell? I would like an app for my phone, or more information where i can find this. Recommendations to others considering Nutshell: if you are looking for a cloud of information for your business this is a great place to be all informed What problems is Nutshell solving and how is that benefiting you? Remote information and accessibility

"Nutshell has b been transformative for our business"

What do you like best about Nutshell? Our favorite part about using Nutshell is the language they use. There are tons of other business-y features I could identify, but it's rare to find a CRM or sales tool that respects people the way that Nutshell does. We value our client relationships at a super high level, so referring to them as leads or some other thing other than "human" is no good. What do you dislike about Nutshell? If I had to identify one thing we dislike, building a sales ...

"Supreme Customer Service"

What do you like best about Nutshell? The customer service staff goes above and beyond the call of duty. The follow up to make sure all of my needs are met. What do you dislike about Nutshell? Nothing thus far....I have used it for only a short period of time. What problems is Nutshell solving and how is that benefiting you? Sales prospect organization... keeps them organized and tracks all of the aspects of the sales prospect.

"Still Working On It"

What do you like best about Nutshell? The dashboard on Nutshell is great for providing real time information and is easy to understand/use. Adding and removing information from accounts is easy to understand/use. I have had very few issues uploading CSV information to Nutshell and the few problems I had were resolved within 24hrs. What do you dislike about Nutshell? The company I am currently using it for uses Nutshell primarily for processing sales operations information. They do not use ...

"Good but opportunity for improved service is the golden ticket waiting to be taken"

What do you like best about Nutshell? I like the clean look of the software and my favorite tool is that one that allows me to take a picture of a business card and it puts the person into my database. Also like the feature that allows me to makes calls from within the app and log it as I go What do you dislike about Nutshell? Hours of customer service is weak. Appearntly the west coast customers are not as desirable as east coast If you don't make a call by 11am you will not reach them. So ...

"My favorite CRM"

What do you like best about Nutshell? Nutshell is well designed, easy to use, and has all the features our small clothing startup needs to grow. What do you dislike about Nutshell? Reporting data and exporting data. It's hard to get anything out of the platform manually without API. Recommendations to others considering Nutshell: Use it and abuse it! Great product. What problems is Nutshell solving and how is that benefiting you? We organize leads from outside sales and have internal sales ...