Nutshell Reviews in April 2025: User Ratings, Pros & Cons

"Great Way to Track Work Flows"

What do you like best about Nutshell? We've used Nutshell for over ten years and it has a lot of great features for us to keep on top of our workflows. I appreciate the ability to email from the system. What do you dislike about Nutshell? My only complaint is that loading times can be a little slow, but we have thousands of entries for the servers to try to keep up with so I assume that is just because we use Nutshell so much! What problems is Nutshell solving and how is that benefiting ...

"Nutshell is a great CRM for SMB and new business"

What do you like best about Nutshell? Nutshell is user friendly and has great marketing features right out of the box. Customer support is where they win above other CRM's. What do you dislike about Nutshell? As a CRM Ifeel like it is lacking reporting and functionality of larger CRM's. I think it is great for smaller teams that have the bandwidth to track KPI's manually. Also, the labeling of Leads, People and companies is very counter intuitive to anyone familiar with other CRMs . What ...

"The Nutshell is a good CRM system but it has a lot of more potentials compared to its competitors."

What do you like best about Nutshell? It is user friendly and adding the information is easy. What do you dislike about Nutshell? More helpful fatures makeing it more reliable in daily life. Nutshell automatcally adds lead from outlook although they arent. Aslo it doesnt save things, a save button will be better. Sometimes its difficult to have custome service due to time zone difference. What problems is Nutshell solving and how is that benefiting you? Nutshell helps keep track of the ...

"Helpful and Effecient"

What do you like best about Nutshell? I like that it is very effective in communicating with the rest of my team and keeping in contact with clients. What do you dislike about Nutshell? Some of the untimely moments the software doesn't work What problems is Nutshell solving and how is that benefiting you? It helped solved the ability to see what is causing engagement with clients

"MVCA utilizes Nutshell - great platform!"

What do you like best about Nutshell? I love the ease of its use the most. We have been using this platform for several years. What do you dislike about Nutshell? Not many downsides I can think of! That speaks for their value! What problems is Nutshell solving and how is that benefiting you? Manages our member and non member database.

"Nuts about Nutshell"

What do you like best about Nutshell? Nutshell is so easy to use. I am new to the sales world and the previous CRM that we were using was so confusing and tedious. I felt like I was not being efficient with my time or able to keep up with notes and updates for my profiles. But with nutshell they make it so easy. Everything is separated into categories and there's 24 hour help and videos if needed. I use nutshell everyday and can say that my notes and time management have exceeded ...

"I use Nutshell on a daily basis"

What do you like best about Nutshell? It has the capabilities of both a CRM and an EDM platform, allowing me to set up automated pipelines and track individual responses. What do you dislike about Nutshell? The support team takes a long time to respond, leaving users to figure out bugs on their own. What problems is Nutshell solving and how is that benefiting you? Not needing to use more than one platform for the purposes mentioned above.

"User Friendly CRM!"

What do you like best about Nutshell? I looked into a couple different CRM/Marketing softwares for my employer and this one caught my attention right away. I like how user friendly it is. It even has a "Nutshell Intelligence" where it offers information about the company you're adding, saving time adding information in. Customer support is also a huge plus. They offered one on one help, and plenty of videos to watch. What do you dislike about Nutshell? The ONLY downside is that sometimes ...

"Everything I need for a small Business CRM"

What do you like best about Nutshell? I like Nutshell's intuitive interface including searching my database by Company name, Client name, or any variable. What do you dislike about Nutshell? Would be nice to not have email sending limitations on the number of emails sent per day. What problems is Nutshell solving and how is that benefiting you? Allows me to Send email campaigns to my clients. But only 300 a day so it takes a coupe weeks to send to my entire dayabase. I wish there was a ...

"Nutshell - A solution to a void that needed filling."

What do you like best about Nutshell? It was easy to transfer and add new contacts for Business Development. They've been able to continue their own established process and enhance our own existing outreach. The training video series are also very helpful in setting up and using the services. What do you dislike about Nutshell? I don't think we've ever had a complaint about it. It just works! What problems is Nutshell solving and how is that benefiting you? My company started using Nutshell ...