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9.3

Spot Score

Nutshell - CRM Software

Nutshell Reviews in April 2025: User Ratings, Pros & Cons

Your ultimate solution for customer relationship success.

4.4

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Starts from $16/User/Month when Billed Yearly

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Nutshell Reviews & Ratings

4.4

Very Good

Based on 1483 ratings & 963 reviews

Rating Distribution

Excellent

(530)

Very Good

(345)

Good

(73)

Poor

(12)

Terible

(3)

Expert's Review

Nutshell has established itself as a highly reliable and user-friendly CRM solution, winning over teams for its straightforward setup and intuitive interface. Its key strengths lie in its customizable workflows, seamless integrations, and the ability to track leads, client interactions, and sales progress effortlessly. Businesses appreciate the standout customer ...Read more

Nutshell pros and cons

  • Easy-to-use interface with a clean, intuitive design, making navigation and setup simple even for non-technical users.

  • Strong customer support with responsive assistance, onboarding help, and helpful training resources like videos and guides.

  • Customizable workflows and pipelines to suit individual business needs and sales processes.

  • Effective CRM functionality for tracking leads, sales, and client communication in real-time, maintaining a central hub of information.

  • Limited reporting and analytics features, lacking advanced capabilities for businesses requiring in-depth insights.

  • Bulk email limitations, with capped daily email campaigns, reducing scalability for outreach efforts.

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Showing 101-110 out of 963

AU

Anonymous User

10/04/23

4 out of 5

"Great Work Component"

What do you like best about Nutshell? It allowed for a great way to communicate through sales the growth and allow for some information to be collected and retrieved from a singular source which expedites some lead times What do you dislike about Nutshell? Not always easy to maneuver but luckily once you have learned the system it is greatly useful What problems is Nutshell solving and how is that benefiting you? Some of the information inuts early on were quickly rectififed

AU

Anonymous User

09/29/23

4 out of 5

"Simple to use CRM system"

What do you like best about Nutshell? I like that Nutshell is cloud-based to easily used on any devoce What do you dislike about Nutshell? Some things are a little clunky to figure out but you usually can figure it out. And customer support is good if you need help What problems is Nutshell solving and how is that benefiting you? Nutshell helps me keep sales pipeline organized. that's the main benefit. I can also forecast results based on weighting opportunities

SS

Scott S

09/18/23

5 out of 5

"Great platform and very responsive customer service!"

What do you like best about Nutshell? It's very intuitave and I was able to get up and running with minimal training! What do you dislike about Nutshell? It's challenging trying to find a specific keyword in notes What problems is Nutshell solving and how is that benefiting you? Nutshell lets me send emails at specific times, set up a group of emails, and lets our group easily share notes about donors & prospects

AU

Anonymous User

09/14/23

4 out of 5

"My experience of Nutshell"

What do you like best about Nutshell? Nutshell has loads of customisable features, you can add and amend all the different elements to reflect your sales cycle. I also love the integration with Zappier. What do you dislike about Nutshell? Sometimes it can feel a little bit janky. For example, when looking at report data, it might randomly change to the wrong quarter or month. That can be slightly annoying. What problems is Nutshell solving and how is that benefiting you? It's a CRM that we ...

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KB

Kevin B

09/14/23

5 out of 5

"Great product, affordable and simple to use."

What do you like best about Nutshell? It's very easy to navigate inside the app! I can find contacts very quickly. What do you dislike about Nutshell? There is a ringcentral API, but not to the new RingCentral all-in-on system. What problems is Nutshell solving and how is that benefiting you? Sequencing emails are extremly helpful.

SP

Sharon P

09/12/23

4.5 out of 5

"Exceptional CRM"

What do you like best about Nutshell? The reporting aspects are very detailed and thorough. What do you dislike about Nutshell? The data that was input by past Sales Reps that are incomplete What problems is Nutshell solving and how is that benefiting you? By keeping our Sales Funnel orgainzed and task show up daily

CB

Carrie B

09/08/23

5 out of 5

"EASY to use."

What do you like best about Nutshell? Easy navigation. Easy to sync to other accounts. etc. What do you dislike about Nutshell? How the Lead, Company, and person interact with one another it is alot of extra work. I fill it could be formatted better. What problems is Nutshell solving and how is that benefiting you? Organization skills

NM

Nick M

09/08/23

1.5 out of 5

"Nutshell is difficult to use and support is not great."

What do you like best about Nutshell? Not applicable it tracks potential money What do you dislike about Nutshell? It could be easier to use and more user friendly. What problems is Nutshell solving and how is that benefiting you? tracks potential income and where it coming from and if it is a potential new income stream

NM

Nick M

09/08/23

1.5 out of 5

"Nutshell is difficult to use and support is not great."

What do you like best about Nutshell? Not applicable it tracks potential money What do you dislike about Nutshell? It could be easier to use and more user friendly. What problems is Nutshell solving and how is that benefiting you? tracks potential income and where it coming from and if it is a potential new income stream

AU

Anonymous User

09/08/23

3.5 out of 5

"Nutshell - a lot of sales opportunities"

What do you like best about Nutshell? The number of solutions may seem overwhelming at first, but you have to realize that you choose what you need. This gives a wide range of possibilities. What do you dislike about Nutshell? There are only a few single solutions that would make your work easier. Probably due to interest, sometimes his work slows down a lot. What problems is Nutshell solving and how is that benefiting you? Segregating and organizing information about our leads. With a ...

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