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9.3

Spot Score

Nutshell - CRM Software

Nutshell Reviews in April 2025: User Ratings, Pros & Cons

Your ultimate solution for customer relationship success.

4.4

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Starts from $16/User/Month when Billed Yearly

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Nutshell Reviews & Ratings

4.4

Very Good

Based on 1483 ratings & 963 reviews

Rating Distribution

Excellent

(530)

Very Good

(345)

Good

(73)

Poor

(12)

Terible

(3)

Expert's Review

Nutshell has established itself as a highly reliable and user-friendly CRM solution, winning over teams for its straightforward setup and intuitive interface. Its key strengths lie in its customizable workflows, seamless integrations, and the ability to track leads, client interactions, and sales progress effortlessly. Businesses appreciate the standout customer ...Read more

Nutshell pros and cons

  • Easy-to-use interface with a clean, intuitive design, making navigation and setup simple even for non-technical users.

  • Strong customer support with responsive assistance, onboarding help, and helpful training resources like videos and guides.

  • Customizable workflows and pipelines to suit individual business needs and sales processes.

  • Effective CRM functionality for tracking leads, sales, and client communication in real-time, maintaining a central hub of information.

  • Limited reporting and analytics features, lacking advanced capabilities for businesses requiring in-depth insights.

  • Bulk email limitations, with capped daily email campaigns, reducing scalability for outreach efforts.

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Showing 91-100 out of 963

SG

Samuel G

10/12/23

4.5 out of 5

"Easiest and friendliest CRM on the market."

What do you like best about Nutshell? Ease of access, quick to learn, and great to stay up to date on prospective clients. What do you dislike about Nutshell? For my role at the organization I am at, I do not have many qualms about Nutshell. Perhaps the lack of information that we can upload for each account. What problems is Nutshell solving and how is that benefiting you? It helps keep me informed which accounts I have reached out to recently, which accounts I need to follow up with, and ...

Read more

SS

Sagar S

10/12/23

4.5 out of 5

"Backbone of our Sales, Account Management and Customer Sucess"

What do you like best about Nutshell? I've used Nutshell for 8 years for sales, account management and customer support. Nutshell is simple and intuitive at first glance but also packs a ton of features that just make sense. We're a small team and we've developed entire business processes around the nutshell pipeline, automations, and workflow. Implementation was a breeze and the third party integrations are a lifesaver. The email sequence is something we use every single day - very few ...

Read more

AU

Anonymous User

10/12/23

3.5 out of 5

"Helpful Support Team"

What do you like best about Nutshell? Easy to use, basic system with support team and training. What do you dislike about Nutshell? Sometimes clunky. Not all the functionality and sorting capacbility I would like. What problems is Nutshell solving and how is that benefiting you? Allowing me to call the USA and record calls.

DA

Dan A

10/11/23

4.5 out of 5

"Great for SOHO business"

What do you like best about Nutshell? SaaS is great, easy to tell me what I need to do next and all in one, which also let's me share with a few coworkers. What do you dislike about Nutshell? I'd like to use the triggers as a basic plan What problems is Nutshell solving and how is that benefiting you? Keeps reminding me when to reach out to prospects and ultimately greater sales

DG

Diego G

10/11/23

4 out of 5

"Nutshell keeps me on track"

What do you like best about Nutshell? I'm able to track all my new leads and my interactions with them. The My Saved Lists feature helps me easily find the information I need. What do you dislike about Nutshell? Duplicate lead entries occur more often than I'd like. What problems is Nutshell solving and how is that benefiting you? It has helped us make sure we're contacting customers/leads consistently.

AU

Anonymous User

10/11/23

5 out of 5

"Great tools!"

What do you like best about Nutshell? I enjoy the fact that I can customise so many tools. It's great for organizing contact with clients. What do you dislike about Nutshell? I have no dislikes as of now. Nutshell is a great resource. What problems is Nutshell solving and how is that benefiting you? Nutshell helps me stay organized and create better communication between partners and clients. Nutshell is helpful for logging important tasks as well!

AU

Anonymous User

10/11/23

3.5 out of 5

"I have generally been very satisfied with my overall Nutshell experience."

What do you like best about Nutshell? Nutshell makes it very easy for me to track my interactions with customers and monitor my sales pipeline. What do you dislike about Nutshell? Maybe just the complicated nature of filtering and running reports. However, in fairness, that could be on me to spend more time trying to figure it out. What problems is Nutshell solving and how is that benefiting you? Keeping on top a very large base of customers, and providing easy methods to track my contacts ...

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HA

Hiag A

10/11/23

5 out of 5

"Perfect Fit"

What do you like best about Nutshell? Easy to start using and easy to use. Low cost. Customer support. Mobile app works well. What do you dislike about Nutshell? Does everything I need so no complaints. What problems is Nutshell solving and how is that benefiting you? Organizing sales account information. Scheduling sales activities and all communications. Integrating with email to record all emails sent in Outlook.

AL

Alex L

10/08/23

5 out of 5

"Nutshell CRM: It's simple, powerful, and amazing"

What do you like best about Nutshell? I love how simple it is - it took no time at all to become relatively proficient. I also feel that for the price, it is probably the most cost effective solution out there. The value is 10/10 and unless an organization has some pretty high end needs, I think that the product is a good fit for the overwhelming majority of small businesses. I'm not sure if it would meet the needs of a mid size organization - but it's definitely worth evaluating. I'm ...

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ZB

Zyler B

10/05/23

4.5 out of 5

"Nutshell For Franchising"

What do you like best about Nutshell? The organization and automated portion of Nutshell is worth every penny. With a smaller company, having a way to automate tasks and stay organized is very useful. What do you dislike about Nutshell? I do not think this is necessarily a downside, but you need to ensure you understand each section and data section before you begin setting up a pipeline. It will allow for better insights down the line. What problems is Nutshell solving and how is that ...

Read more