9.3
Spot Score
Securely store and auto-fill all your passwords.
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Starts from $2.49/Month, also offers free forever plan
NordPass shines brightly when it comes to exceptional customer service. The team, including Evelyn, Arthur, Alex, and many others, consistently receive high praise for their promptness and efficiency in resolving issues. Customers appreciate the quick solutions provided, with support staff being described as professional, friendly, and patient. Whether it's ...Read more
Customer service representatives like Evelyn, Arthur, and Ava are consistently praised for their helpfulness, promptness, and professionalism.
Users appreciate the effectiveness and efficiency of issue resolution, with many mentioning quick problem-solving and clear communication.
The support team is knowledgeable, patient, and able to guide users through complex processes.
NordPass offers fast and friendly customer service, even for free accounts, contributing to a positive user experience.
Some users mention initial confusion and difficulty navigating the NordPass platform, indicating a potential lack of clarity in onboarding and setup processes.
Limited information is provided regarding the richness of features and customizations of the product, which may lead to underutilization by new users.
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Showing 71-80 out of 1203
SG
Siddhartha Ghose
05/19/24
Top marks to Estrella Lopez!
Top marks to Estrella Lopez for sorting out my login problems in one go. Patiently walked me though the many steps to get me back online.
LG
Luis Gabriel Rodriguez Aviles
05/18/24
The ease of getting everything done
The ease of getting everything done. Ms. Estrella Lopez was quick, efficient and kind to get things done at 659AM EST. Reset my Nord Pass within a minute. Thank you so much!
D
did
05/18/24
Nice and efficient help
Date of experience: May 18, 2024
SD
Scott Dodds
05/17/24
I set up a subscription for NordPass in…
I set up a subscription for NordPass in error (should have been NordVPN) and wanted to cancel the subscription. Managed to get this done efficiently and quickly with Kurt through the chat service. Good service and gives me confidence that this is a good company to deal with.
AD
Alberto De Donati
05/16/24
Great help from Arthur
I received a great help from Arthur
AR
Aŋoŋƴɱoʋs Rʌjʌ Zᴜʙɪɪ
05/14/24
Amazing Features
Amazing Features
B
Bryan
05/14/24
Fast response from support team
Fast response from support team. Knowledge and very helpful support from Alex and Estrella. Alex made sure there was continuity when finishing the shift. Problem solved.
JM
João Marcolino
05/14/24
I had a great experience being attended…
I had a great experience being attended to by Ava, she was helpful and quick to provide me with a solution to my problem.
RP
Roberto Piazza
05/14/24
Quick response
Quick response, helpful
LK
Linda Kooper
05/14/24
Ava was very helpful
Ava was very helpful. She resolved my issue in a matter of minutes and explained to me all of the details that I needed to know. I would highly recommend.
