9.3
Spot Score
Securely store and auto-fill all your passwords.
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Starts from $2.49/Month, also offers free forever plan
NordPass shines brightly when it comes to exceptional customer service. The team, including Evelyn, Arthur, Alex, and many others, consistently receive high praise for their promptness and efficiency in resolving issues. Customers appreciate the quick solutions provided, with support staff being described as professional, friendly, and patient. Whether it's ...Read more
Customer service representatives like Evelyn, Arthur, and Ava are consistently praised for their helpfulness, promptness, and professionalism.
Users appreciate the effectiveness and efficiency of issue resolution, with many mentioning quick problem-solving and clear communication.
The support team is knowledgeable, patient, and able to guide users through complex processes.
NordPass offers fast and friendly customer service, even for free accounts, contributing to a positive user experience.
Some users mention initial confusion and difficulty navigating the NordPass platform, indicating a potential lack of clarity in onboarding and setup processes.
Limited information is provided regarding the richness of features and customizations of the product, which may lead to underutilization by new users.
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Showing 61-70 out of 1203
D
Djordje
05/25/24
Reset
I didn't have a master code and a recover code and Arthur helped me a lot, he sent me a link to reset my account
VS
Vic Savino
05/24/24
refund
Ava helped me thru the refund process. She was friendly and knowledgeable which helped the process
E
Ella
05/24/24
Arthur & Densil were very helpful in…
Arthur & Densil were very helpful in getting back into my account when I had issues.
NZ
Nancy Zito
05/23/24
I was having issues getting the…
I was having issues getting the software to work. The rep stayed with me for a while to make sure everything was working and I could use the software. It is nice to get customer service people that really want to help! Thank you Nord!
DN
Danny Nguyen
05/23/24
Best Customer Service!
Purchased the wrong package as I was trying to buy NordVPN, Arthur helped me get the refund right away which helped me saved a bunch.
김
김현빈
05/22/24
kind and nice
It was a quick response and quick and accurate work done.
CB
Chris Bos
05/22/24
I needed a nordpass reset
I needed a nordpass reset, got quick way how to do it and with extra check if i realy want that. Thanks to Arthur help.
DM
David Morrow
05/22/24
Ava in Customer Service was a Pro!
Unfortunately, the VPN did not work for what I initially intended. Due to no fault of my own, my IP was part of a series of IP addresses blocked from editing on Wikipedia so I thought I would try a VPN, but it didn't work. So I cancelled my subscription within the 30-day trial period on their chat. Ava was my customer service rep and was very efficient and helpful in canceling my subscription and ensuring I would get a full refund. Thank you, Ava, and NordVPN!
R
Ricardo
05/22/24
Needed arround 10 minutes to get my account back
I have been helped by Ava today to get my NordPass account back. Very quick and Nice. Ava takes the time to help you and wont leave without an good solution.
JC
Jessica Croce
05/21/24
Fast and efficient support
Fast and efficient support. Thanks to Alex for solving my problem in just a few minutes. 100% recommended.
